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Marston’s pulls the perfect pint with CICMQ accreditation

Marston’s Beer Company, the largest cask ale producer in the UK and part of Marston’s PLC, has joined the growing list of CICMQ accredited companies and in the process has become the first brewer to gain this award.

Marston’s PLC is a fully integrated Brewery and Retail model, operating six breweries and owning well over 1,700 pubs and lodges, with brands that include Pedigree, Hobgoblin, Wainwright and Young’s and Courage. There are 12 members of the team which generates around 10,000 invoices a week from circa 6,000 customers. Its customer profiles can be varied from Free Trade accounts, national retail companies, the main supermarket chains and export accounts.

Paul Bramley, Senior Manager Credit and Loans, Marston’s Beer Company says CICMQ was initially considered in raising the profile and standards of the Marston’s Beer Company’s credit and loans department both with its internal and external customers. “It has promoted our standing throughout the business and with our extensive customer base, and re-affirms that we are doing all the right things with our customer relationships.”

Sharon Adams FCICM(Grad) says the team worked collaboratively and with other departments to develop the methods and procedures to meet CICMQ Standards: “They enhanced their current system to produce a ‘one way of working for all’, this in turn enhanced the team spirit and brought them together creating a sense of camaraderie.”

The team recently won the Department of the Year award at its own company conference.