Founder member of FECMA

Assessment results in 00 D 00 H 00 M 00 S
The recognised standard

Moreton Smith investment pays dividends in renewing CICMQ

It’s been a busy period for Moreton Smith, which has renewed its CICMQ accreditation and retained its mantle as the only debt collection agency to have achieved the standard. The business’ third certification has occurred in the context of a recent acquisition by Marston Holdings. Moreton Smith is an international debt management service provider that offers credit management services worldwide from its central London base and via its partner network.

The CICMQ Assessor’s report emphasised the strength of current processes, despite a number of developments following the change in ownership: ‘As expected, there are checks and balances to pick up any issues. The staff are motivated, experienced and strong in international collections.’

John O’Donnell, Managing Director, explains that Moreton Smith is seen as a strategic and solid foothold in international collections for Marston: “The investment in Moreton Smith is continuing, with key Marston resources supporting the existing management team to help bring about further process improvements.

“Reconciling the process changes with CICMQ standards has added a layer of complexity, but our understanding of the aims that underpin the standard has helped considerably.” he continues. “CICMQ gives our clients confidence in the quality of our service and is a great way to independently evidence our robust systems and management processes.”

The Assessor’s report also found a ‘high level of ownership and pride in the achievement of good results for the business and its clients.’ Also noted was Moreton Smith’s recent attainment of the ISO 27001 Information Security Management standard, evidence of its commitment to securely processing client (and end customer) data.

“Notwithstanding recent achievements, we are determined not to rest on our laurels and will be supplementing training programmes with CICM training and to further develop professional qualifications.”