Founder member of FECMA

Advancing the credit profession


Premium Partner


Hays Credit Management is a national specialist division dedicated exclusively to the recruitment of credit management and receivables professionals, at all levels, in the public and private sectors. As the CICM’s only premium corporate partner, we are best placed to help all clients and candidates recruitment needs as well providing guidance on CV writing, career advice, salary bench-marking, marketing of vacancies, advertising and campaign led recruitment, competency based interviewing, career and recruitment trends.

For more information, visit

Corporate Partners




American Express® is a globally recognised provider of business payment solutions, providing flexible capabilities to help companies drive growth. These solutions support buyers and suppliers across the supply chain with working capital and cashflow, allowing organisations to:

  • Ensure compliance with Payment Transparency Regulations
  • Extend accounts payable with unsecured borrowing
  • Improved cashflow from more flexible payment periods
  • Benefit from bank-independent borrowing

By creating an additional lever to help support supplier/client relationships American Express is proud to be an innovator in the business payments space.





As the collections division of the Atradius Crédito y Caución, we have a strong position sharing history, knowledge and reputation. We deliver when it comes to collecting outstanding debts, outsourcing receivables management or providing guidance along the route to growth.

Atradius Collections is an established specialist in business to business collections, annually handling more than 110,000 cases and recovering over a billion EUROs in collections at any one time. With over 90 years’ experience, we have an in-depth understanding of the importance of maintaining customer relationships while efficiently collecting monies owned. One without the other isn’t an option.

We provide quick, efficient and flexible solutions to recover your domestic and international debts successfully. With our extensive worldwide network of over 300 collection agents, we provide invaluable knowledge of local business procedures, legal requirements and superb account management service. With our integrated collections management system, linking all of our offices world-wide, we can ensure action to collect your debt and can coordinate from where our customers are based.

The individual nature of our clients’ customer relationships is reflected in the customer focus we provide, structuring our service to meet your specific needs. We work closely with clients to provide them with a collection strategy that echoes their business character, trading patterns and budget. We will keep them in the picture at every stage, from debt placement through to successful collection.

For further information contact: Hans Meijer, UK and Ireland Country Director (


Bottomline Technologies (NASDAQ: EPAY) helps businesses pay and get paid. We help our customers to make complex business payments simple, secure and seamless.

Businesses and banks rely on Bottomline for domestic and international payments, effective cash management tools, automated workflows for payment processing and bill review and state of the art fraud detection, behavioural analytics and regulatory compliance.

While consumer payments are ubiquitous and frictionless, business payments can still be obscure and counter-intuitive. The inherent complexities of larger transaction volumes, proliferated ledgers and regulatory oversight have held back B2B payments. But it doesn’t have to be that way. Bottomline exists to delight our customers, by overcoming friction and making the complex, simple.

Businesses around the world depend on Bottomline solutions to help them pay and get paid, including some of the world’s largest systemic banks, private and publicly traded companies and Insurers. Every day, we help our customers by making complex business payments simple, secure and seamless.

C2FO turns receivables into cash flow and payables into income, uniquely connecting buyers and suppliers to allow discounts in exchange for early payment of approved invoices.
Suppliers access additional liquidity sources by accelerating payments from buyers, when they want in just two clicks at a rate that works for them.
Buyers, often corporates with global supply chains, benefit from the C2FO solution by improving gross margin while strengthening the financial health of supply chains through ethical business practices.
chrissanders_consulting_logo_200 Chris Sanders Consulting (Sanders Consulting Associates Ltd) has three area of activity providing credit management leadership and performance improvement, international working capital improvement consulting assignments and managing the CICMQ Best Practice Accreditation programme on behalf of the CICM. Plans for 2019 include international client assignments in India, China, USA, Middle East and the ongoing development of the CICMQ Programme. This will include three exclusive CICMQ Best Practice Events in March, June and September hosted by blue chip CICMQ accredited organisations.
For more information please contact E:







The Company Watch platform provides risk analysis and data modelling tools to organisations around the world who rely on our ability to accurately predict their exposure to financial risk. Our H-Score® predicted 92% of quoted company insolvencies and our TextScore® accuracy rate was 93%.

Our scores are trusted by credit professionals within banks, corporates, investment houses and public sector bodies because, unlike other Credit Reference Agencies, we are transparent and flexible in our approach.
Company Watch #HindsightInAdvance

Twitter (@Company_Watch), LinkedIn





Building on our mature and hugely successful product and world class support service, we are re-imagining our risk awareness module in 2019 to allow for hugely flexible automated worklists and advanced visibility of areas of risk. Alongside full integration with all Credit scoring agencies (e.g. Creditsafe), this makes Credica a single port-of-call for analysis and automation. Impressive results and ROI are inevitable for our customers, who also have an active input into our product development and evolution.

Data Interconnect provides integrated e-billing and collection solutions to help speed up your collection processes whist providing both improved Customer Experience and Customer Satisfaction with enhanced levels of communication between both parties.

Working with over 250 top businesses and recognised brands, Data Interconnect gives Accounts departments the tools to offer enhanced business insight, better customer relations and substantially faster collection processes.

Data Interconnect process in excess of 5 million documents a month via the WebSend document delivery web portal – the heart of the WebSend collection. Bulk data transfer, push PDF emailing and traditional post are also processed via the WebSend portal.

As leaders in ‘end to end’ document management, Data Interconnect has over 20 years experience in designing tailored business solutions requiring minimal input from IT departments. Integrating with existing processes and systems   Data Interconnect creates an interactive link between Accounts departments, there suppliers and customers across the total transactional life cycle.

Data Interconnect is delighted to be in partnership with CICM

 corplogo_corppartpage_db Dun & Bradstreet Finance Solutions enable modern finance leaders and credit professionals to improve business performance through more effective risk management, identification of growth opportunities, and better integration of data and insights across the business. Powered by our Data Cloud, our solutions provide access to the world’s most comprehensive commercial data and insights – supplying a continually updated view of business relationships that helps finance and credit teams stay ahead of market shifts and customer changes. Learn more here:

Esker is a worldwide leader in cloud-based document process automation software, helping financial and customer service departments digitally transform their order-to-cash (O2C) and purchase-to-pay (P2P) cycles.

Used by more than 6,000 companies worldwide, Esker’s solutions incorporate technologies like artificial intelligence (AI) to drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and internally.

Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
For more information on Esker and its solutions, visit Follow Esker on LinkedIn at Esker – Northern Europe, or on Twitter at @EskerNEurope
and join the conversation on the Esker blog.


We are very proud to be a CICM Corporate Partner.

Forums designed and delivered for Credit professionals worldwide

Forums International Ltd have been running Credit and Industry Forums since 1991. We cover a range of industry sectors and International trading, attendance is for Credit Professionals of all levels.

Our forums are different. They are learning experiences where the agenda items
are dictated by the members. They are NOT lecture based but interactive workshop/discussion based. The sessions are on a 50:50 basis. 50% is led by a subject matter expert the other 50% is where the attendees can share their experiences.

Our forums provide opportunities for credit and finance professionals to meet and discuss key trading issues in their industry sectors. Also, to share experiences and challenges and most importantly, discuss innovation and how they have secured success.
Attending for the first time is free for you to gauge the benefits and meet the members and we only have pre-approved Partners, so you will never intentionally be sold to.

In summary: We understand that in a world where everybody is “time poor” taking time out of the office can be seen as a luxury. However, you need to be informed. Our forums are not just meetings but communities. They provide a vehicle for you to learn new skills, address business challenges, develop new and best practices and network and share experiences with your peers.

For more information:
E: +44 (0) 1246 555055;


With more than 130 years of experience, Graydon is a leading provider of business information, analytics, insights and solutions. Graydon helps its customers to make fast, accurate decisions, enabling them to minimise risk and identify fraud as well as optimise opportunities with their commercial relationships. To do so, Graydon uses more than 130 international databases and the information of more than 90 million companies. Graydon has offices in London, Cardiff, Amsterdam and Antwerp. Since 2016, Graydon has been part of Atradius, one of the world’s largest credit insurance companies.


HighRadius is only provider of Integrated Receivables solutions for the entire credit-to-cash cycle, automating receivables and payment functions such as credit, collections, cash allocation, deductions and eBilling. Built on Artificial Intelligence-powered technology, HighRadius solutions automate clerical, repetitive processes; enabling allocation of resources for high-value work. HighRadius offers solutions for:

Straight through cash reconciliation across payment and remittance formats

New customer onboarding, credit review and credit management

Collections worklist prioreitization and correspondence automation

Deductions and claims research automation and workflow management

E-invoicing and payments

The Integrated Receivables suite is delivered as a software-as-a-service (SaaS), eliminating initial investments and on-going maintenance costs. HighRadius offers SAP-certified Accelerators for SAP Finance Receivables Management, enabling enterprises to maximize the value of their SAP investments.

HighRadius Integrated Receivables solutions have a proven track record of reducing days sales outstanding (DSO), bad-debt and increasing operation efficiency, enabling companies to achieve an ROI in less than a year.

Key IVR are proud to have joined the Chartered Institute of Credit Management’s Corporate partnership scheme. The CICM is a recognised and trusted professional entity within credit management and a perfect partner for Key IVR. We are delighted to be providing our services to the CICM to assist with their membership collection activities.

Key IVR provides a suite of products to assist companies around the world with credit management. Our service is based around giving the end-user the means to make a payment when and how they choose. Whether this be through an agent assisted solution, or using automated collection methods, such as a secure telephone payment line (IVR), web and SMS allows companies to free up valuable staff time away from typical debt collection.

As well as inbound payment services, Key IVR provides a state-of-the-art outbound platform delivering automated messages by voice and SMS. In a credit management environment, these services are used to cost-effectively contact debtors and connect them back into a contact centre or automated payment line.

For more information, visit
Operating across seven UK offices, Menzies LLP is an accountancy firm delivering traditional services combined with strategic commercial thinking. Services include: advisory, audit, corporate and personal tax, transaction services, outsourcing and wealth management.

How Menzies can assist CICM members

Creditors often seek specialist support from insolvency practitioners to assist in recovering outstanding debts, resolve disputes and improve their financial outcome – and this is where the Menzies Creditor Services team can assist.
Menzies can advise on the best way for you to protect your position when one of your debtors enters, or is approaching, insolvency proceedings. Utilising their extensive experience Menzies work in collaboration with their clients, drawing upon their industry and insolvency sector knowledge, to improve financial outcomes for creditors.

Menzies services to creditors include assisting with retention of title claims, providing representation at creditor meetings, forensic investigations, raising finance, financial restructuring and removing the administrative burden – this includes completing and lodging claim forms, monitoring dividend prospects and analysing all insolvency reports and correspondence.

For more information on how Menzies Creditor Services team can assist you, please visit:
Is your customer insolvent?
Onguard is specialist in credit management software and market leader in innovative solutions for order to cash. Our integrated platform ensures an optimal connection of all processes in the order to cash chain and allows sharing of critical data.

Intelligent tools that can seamlessly be interconnected and offer overview and control of the payment process, as well as contribute to a sustainable customer relationship.
In more than 50 countries the Onguard platform is successfully used for successful credit management.
Satago helps business owners and their accountants avoid credit risks, manage debtors and access finance when they need it – all in one platform. Satago integrates with 300+ cloud accounting apps with just a few clicks, helping businesses:

  • Understand their customers – with RISK INSIGHTS
  • Get paid on time – with automated CREDIT CONTROL
  • Access funding – with flexible SINGLE INVOICE FINANCE

Satago is proud to support small businesses and their accountants in managing all areas of their cashflow. Visit to start your free trial today.

Serrala is a global B2B FinTech company optimising the Universe of Payments for organisations seeking efficient cash visibility and secure financial processes. With 30+ years of experience, Serrala has delivered thousands of successful customer projects, including order-to-cash (O2C), providing credit managers and receivables professionals with solutions empowering them to:

  • Proactively analyse customer credit risk and prevent bad-debt loss
  • Successfully collect customer payments, driving custom collection strategies, including dunning letters, promises to pay, deferred payment agreements, factoring and much more
  • Ensure customer satisfaction with professional deduction handling and dispute resolution
  • Achieve unprecedented levels of applied cash, regardless of payment file or remittance format. Many customers achieving >95% straight through processing.
  • Secure compliance and fraud protection

Serrala’s state-of-the-art AI and Machine Learning based O2C solution verifiably reduces DSO, credit risk exposure, unapplied cash, and manual effort, while boosting operational efficiency and capitalising on existing IT infrastructure investments in SAP. Cloud, hybrid and integrated solutions are also availabletogether with managed services for any ERP environment. 


Shoosmiths is a national law firm operating from a network of 13 offices. Clients include companies on every part of the business growth cycle. We offer clients strength and depth in all the core disciplines, together with niche specialisms and a range of sector strengths. Clients tell us that we get the “people bit” right, never take a client for granted, and invest in the relationships which are at the heart of great service. Shoosmiths is a national market leader in business-to-business debt recovery, providing advice and recovery solutions to companies in a wide range of industry sectors in all legal jurisdictions of the UK. Our highly experienced team will work closely with credit teams to recover commercial debts as quickly and efficiently as possible. We also consult in to your business with a range of services designed to improve cash flow and to reduce cost.
Tinubu Square offers companies across the world the appropriate SaaS platform solutions and services to significantly reduce their exposure to risk, and their financial, operational and technical costs. Easy to implement, our solutions provide an accurate picture of a customers’ financial health through the entire order-to-cash cycle, improve cash flow, and facilitate control of risk across the organization whether group-wide or locally. Founded in 2000, Tinubu Square is an award winning expert in the trade credit insurance industry, with offices in Paris, London, New York, Montréal and Singapore. Some of the largest multinational corporations, credit insurers and receivables financing organizations depend on Tinubu to provide them with the means to drive greater trade credit risk efficiency.