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CICMQ quality accreditation

CICMQ accreditation is formal recognition of your organisation’s commitment to quality, continuous improvement and best practice in all things credit.

To gain the accreditation you must successfully complete an assessment process.  There are two approaches that you can take to this – The ‘Standard Assessment’ or the ‘Workshop approach’.  The Standard Assessment includes initial appraisal of your submitted documentation, a Discovery Assessment and Gap Analysis report followed by the Full Assessment and report.  The Workshop Approach begins with a launch event to your staff and aims to encourage team participation and development throughout the assessment process.

Assessments are run by our highly qualified and experienced CICMQ Assessors who will guide and support you and your team.  In many cases other CICMQ accredited organisations will also assist you sharing their knowledge and best practice through the CICM Best Practice Network.

CICMQ is applicable to all sizes of business and across all industries and as our list of accredited companies shows, we have many FTSE100 companies on board.

The six key areas of the credit department that will be assessed are:

  • Credit Policy
  • Compliance
  • Customer Service
  • Developing Staff
  • Monitoring Performance
  • Roadmap & Stakeholder Management

Once accredited you will gain an award with certificate, a comprehensive consultation report outlining areas of best practice as well as recommendations for improvement and you can use the CICMQ logo on your website/literature.  Also you will be invited to join the ‘CICM Best Practice Network’ of organisations who share knowledge and experience and finally you will gain access to the CICM Best Practice library.

For further information contact Chris Sanders – E:, T: +44 (0)1780 722900.

CICMQ Briefcase Pack – January to March 2018
Best Practice Network – DSO Drivers (Frank Anderson) June 2012

Accreditation News

Worldline IT Services UK Ltd
Worldline IT Services connect and secure transactions on a daily basis and create and operate digital platforms that handle all the transactions between a company, its partners and its customers.

The Credit Centre (Amari Metals)
Amari Metals Ltd is one of the UK’s largest independent metal stockholders. Amari provides customisations in steel and stainless steel products, copper and nickel alloys and aluminium semi-finished products.

ID Medical (Milton Keynes)
ID Medical is the UK’s leading multidisciplinary healthcare recruiter who now work with over 90% of NHS trusts, helping healthcare organisations across the country find the staff they need to provide the best possible care to their patients.

Tata Global Beverages
Tata Global Beverages focusses on branded natural beverages – tea, coffee and water. With a long history and experience in the beverages market, and a heritage of innovation and development, the company has evolved from a predominantly domestic Indian tea farming entity to a marketing and brand-focussed global organisation.

Kier Group
Kier Group is a leading property, residential, construction and services group, which invests in, builds, maintains and renews the places where we work, live and play. We operate across a range of sectors including defence, education, housing, industrials, power, transport and utilities.

Marston’s Brewery
Marston’s Brewery has been running pubs and brewing beer in one form or another for over 180 years. They have 13,000 people working for them and many more that they are in partnership with.  Marston’s is a thriving FTSE 250 listed company.

Hilti (GB) Ltd services the professional construction industry, offering software for design, products and tools for work onsite, training, testing and consultancy.

HSBC Invoice Finance (UK) has displayed an ‘air of efficiency’ in achieving its fourth CICMQ accolade, according to the Assessor’s report. Read on.

Yankee Candle Company now has an industry-leading and publicly recognised credit department after receiving CICMQ accreditation for the first time. Read on.

Weightmans LLP, the Liverpool-headquartered law firm that has over 1,400 employees including 180 partners, has achieved CICMQ accreditation for the first time. Read on.

Ascent is a specialist law firm and financial services business providing arrears management, mediation, debt collection, litigation and recovery services across the UK.

HSCNI is the gateway to Health & Social Care Services in Northern Ireland, containing links to the Hospital and Community services provided by the 6 Health Trusts, General Practices, Health and Social Care Board and other HSC Agencies.


The Best Practice Network came to London for the fourth Best Practice Conference for accredited organisations, hosted at the prestigious offices of Hill Dickinson, the first law firm to be awarded quality accreditation. Find out more here, and here.

For information on companies who are CICMQ accredited please click on their organisation name: