Founder member of FECMA

Advancing the credit profession

Credit Control and Collections

Advanced Telephone Collection Skills


Cash collections while building relationships with your customer is the ultimate goal for experienced collectors. This programme helps you build these best practice collections skills

What will you gain?

  • Understanding about how to turn around negative situations.
  • Increased ability to deal with difficult debts.
  • Post-course assignment if you are interested in getting qualified.

Who is it for?

The training is designed for experienced trade credit professionals who wish to review their current telephone techniques and build their skills in customer handling. The course is an ideal follow on from telephone collections and negotiating training.

What will it cover?

  • A self assessment
  • Account queries
  • Voice projection
  • Persuasive language patterns
  • Difficult debts
  • Effective negotiation
  • Practical exercise
  • 10 top tips

Training Options


Duration: One day

Delivery: At your offices

Timing: At your convenience

Tailored: Programme delivery can be tailored to meet your particular requirements

Recommended next courses:

Psychology of Collections
Negotiating and Influencing Skills
Debt Recovery through the Courts

“Fantastic, liked the fact that the
training was interactive.”
Collections Team Leader, Utilities

Interested to find out more:

T: +44 (0)1780 722907