Founder member of FECMA

The recognised standard

Book now for Essential Telephone Collection Techniques training course, 8 October

Transform your collections performance with this one day interactive training programme, held in London on 8 October. Learn from an expert about effective telephone techniques and how to resolve difficult situations. You will gain new techniques to raise your effectiveness in collecting from a wide range of customers, improved confidence in dealing with difficult and challenging situations and post-course assignment if you are interested in getting qualified.

Find out more here.

For further information on this one day training course, please contact T: 01780 722909, or E: training@icm.org.uk.

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