Founder member of FECMA

Assessment results in 00 D 00 H 00 M 00 S
The recognised standard

West Midlands

Welcome to the West Midlands Branch. Click here to view committee details.

 

My name is Kim Delaney-Bowen and I am the new Chair for the West Midlands Branch.

I have worked in credit management for almost 30 years mainly in the professional services arena, with 15 years being with RSM in Birmingham. As like almost credit controllers the job found me and it has been a happy relationship ever since. Credit control is not rocket science, but it takes a special set of skills to make a good credit controller. Our weapon of choice, even in this age of evolving technology and AI, is the good old telephone. We are telephonic chameleons; within a few words we know how we need to handle the call; angry client, simply want to pay client, have a sense of humour client or you may need to give me a bit of your time client. Also, whilst I may laugh along with ye old Rottweiller and baseball jokes, we are in fact an extension of client service.

We support the partners of our firm in giving a great client experience and are ambassadors of our good practices. We even like sales people………..I married one! I am most fortunate to be able to say I love my job and truly mean it. I am now very excited to be Chair of the West Midlands branch. I am very lucky to be supported by years of experience and knowledge in the form of the fellows sitting on our committee.

We are looking for some new members to join us in our aim to advertise the benefits, and support given by CICM not only to its members, but to businesses in the local area. I have made a very good career in credit management, and CICM have been part of the process. I want to share that with others and encourage a career in credit, and help businesses take care of theirs.

 

 

West Midlands Branch Committee

E: westmidlandsbranch@cicm.com

Position Name Telephone Mobile
Chair
Vice Chair Peter Kidd  +44(0)121 212 1814
Treasurer Susan Byrne FCICM  +44(0)1922 452881
Secretary Richard Berger MCICM +44 (0)7841 918782
Education Officer Peter Cartwright FCICM +44 (0)7817312603
Programme Organiser Susan Byrne FCICM +44 (0)1922 452881
Committee Member Larry Coltman FCICM
Committee Member Kevin Curran +44 (0)1543 624053
Committee Member Andrew Hignett MCICM(Grad) +44(0)1782 524004