Welcome to the West Midlands Branch. Click here to view committee details.
My name is Kim Delaney-Bowen and I am the new Chair for the West Midlands Branch.
I have worked in credit management for almost 30 years mainly in the professional services arena, with 15 years being with RSM in Birmingham. As like almost credit controllers the job found me and it has been a happy relationship ever since. Credit control is not rocket science, but it takes a special set of skills to make a good credit controller. Our weapon of choice, even in this age of evolving technology and AI, is the good old telephone. We are telephonic chameleons; within a few words we know how we need to handle the call; angry client, simply want to pay client, have a sense of humour client or you may need to give me a bit of your time client. Also, whilst I may laugh along with ye old Rottweiller and baseball jokes, we are in fact an extension of client service.
We support the partners of our firm in giving a great client experience and are ambassadors of our good practices. We even like sales people………..I married one! I am most fortunate to be able to say I love my job and truly mean it. I am now very excited to be Chair of the West Midlands branch. I am very lucky to be supported by years of experience and knowledge in the form of the fellows sitting on our committee.
We are looking for some new members to join us in our aim to advertise the benefits, and support given by CICM not only to its members, but to businesses in the local area. I have made a very good career in credit management, and CICM have been part of the process. I want to share that with others and encourage a career in credit, and help businesses take care of theirs.
West Midlands Branch Committee
|Vice Chair||Peter Kidd||+44(0)121 212 1814|
|Treasurer||Susan Byrne FCICM||+44(0)1922 452881|
|Secretary||Richard Berger MCICM||+44 (0)7841 918782|
|Education Officer||Peter Cartwright FCICM||+44 (0)7817312603|
|Programme Organiser||Susan Byrne FCICM||+44 (0)1922 452881|
|Committee Member||Larry Coltman FCICM|
|Committee Member||Kevin Curran||+44 (0)1543 624053|
|Committee Member||Andrew Hignett MCICM(Grad)||+44(0)1782 524004|
CICM West Midlands Branch - Legal Update 5 CPD
11 September 2019
CICM West Midlands Branch - Annual Awards Night and BBQ
6 June 2019
CICM West Midlands Branch - Annual Golf Day
2 May 2019
CICM West Midlands Branch - Annual General Meeting and Quiz
6 February 2019
CICM West Midlands Branch - German Market Winter Warmer
5 December 2018
CICM West Midlands Branch - Fraud - How to protect your business (3 CPD hours)
17 October 2018