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Advancing the credit profession

Britvic achieves first-time CICMQ accreditation

The Credit Management team at Britvic Soft Drink Ltd has delivered outstanding results to achieve CICMQ accreditation. Most of the team have only been with the company for under two years, some for less and have replaced a vastly experienced group of credit controllers.

“The CICMQ Workshop approach was the ideal opportunity to build the team and start to transform the department”, says Ciaran Grace MCICM, Sales Operation Manager at Britvic, who initiated the accreditation. “Giving individuals team leader responsibilities boosted confidence and had a big impact.” “We now have 60 percent of our team studying with the CICM and we have plans to introduce individual study paths for all new starters.”

Sharon Adams FCICM, CICMQ Assessor, says Britvic delivered outstanding results: “The Credit Management team at Britvic made a huge success of the CICMQ Workshop approach. They are a highly motivated team, who displayed camaraderie throughout to achieve the same goal.” “The results are more meaningful when considering that Ryan Kerr ACICM helped lead the process at Team Leader level. Such transformations are usually performed at a more senior level.”

Britvic Soft Drinks Ltd is one of the leading branded soft drinks businesses in Europe and South America, operating in and exporting to over 50 countries. The Credit Management team is made up of ten credit controllers and the organisation’s most recent financial statement reported a turnover of £1,503.6 million.