Founder member of FECMA

Advancing the credit profession

General Business Skills

Building relationships in credit management –
Service Centre Environment


Cash collections while building relationships with your customer is the ultimate goal for experienced collectors. This programme helps you build these best practice collections skills

What will you gain?

This interactive workshop focuses on working with stakeholders and the customer.  The credit management and collection skills covered are designed to enhance negotiation, improve communications and build better relationships with customers.

Who is it for?

Good for anyone in a credit role within centralised credit function or service centre who regularly interacts with internal and external customers.

What will it cover?

  • Stakeholder management
  • How credit management adds value to the organisation
  • Dealing with sales and deflecting pressure
  • Identify the most effective way to communicate with customers –
  • Your communication style
  • Learn influencing skills
  • Post workshop activity (optional)

Training Options


Duration: One day

Delivery: At your offices

Timing: At your convenience

Tailored: Programme delivery can be tailored to meet your particular requirements

Recommended next courses:

Negotiating and Influencing Skills

Delivery is evaluated and an analysis is provided to support CPD.

A select number of CICM training programmes can be tailored to support CICM assignments.

Interested to find out more:
T: +44 (0)1780 722907