Founder member of FECMA

Advancing the credit profession

The only certainty is uncertainty – by Sue Chapple FCICM

2 July 2020 Bertrand Russell once said: “What men want is not knowledge, but certainty.” Unfortunately, certainty is a commodity today that is rather hard to get hold of. There are many things we do not know. We don’t know, for example, if, when and where there may be a second wave of the virus, […]

Time to back yourself – by Sue Chapple FCICM

4 June 2020 The country has moved to the next ‘phase’ of the COVID-19 crisis which is leading to a steady trickle of people returning to their pre-crisis working routine. For some, it’s still too early; for others, they are desperate to go back to an office, and equally desperate to create a new ‘normal’ […]

Managing Credit Through The Recovery – by Sue Chapple FCICM

13 May 2020 I took part last week in a forum of senior credit professionals as part of our new Managing Credit Through the Recovery programme. With the immediate crisis coming to an end, in many ways the difficult work starts from now as reduced sales and declining productivity through Q2 start to hit and […]

‘Calm before the storm’ – this week’s blog by Sean Feast FCICM

Friday 1 May 2020 The team at the CICM has been working incredibly hard through these difficult times to support its members and the wider credit community in managing their cashflow. It’s not a new initiative; it’s something that has been at its heart ever since the Institute was founded more than 80 years ago, […]

Informing our future strategies – by Sue Chapple FCICM

17 April 2020 As we head into another week of lockdown there is at least some better news emerging from other parts of Europe. Some shops are beginning to open, albeit experimentally, and I believe that in one country at least, Austria, they are allowing golfers back on the course – a sure-fire sign that […]

Preventing a crisis from becoming a catastrophe – by Sue Chapple FCICM

Thursday 2 April 2020 Government support for businesses during this current crisis has been impressive. Regardless of your political persuasions, I think most of us will agree they are doing everything possible to look after businesses and the self-employed and help them navigate their way through troubled waters. One of the ideas being talked about, […]

No soft landings – by Sue Chapple FCICM

02 March 2020 So Philip is now firmly ensconced in his new post as the interim Small Business Commissioner and I find myself with a tough act to follow as interim Chief Executive of the CICM. It is a role that is both exciting and terrifying in equal measure, but one where I will do […]

An incredible journey – by Philip King FCICM

20 February 2020 After 14 years leading the CICM, my tenure is coming to an end, and it’s a bitter-sweet moment. I’ve worked in credit management since 1978, and my involvement with the CICM started way back in 1980 when I was encouraged to study as a way to progress my career. Having graduated in […]

Five Ways to Take Control of your Invoice-to-Cash Process – guest blog by Data Interconnect

23 January 2020. Data Interconnect recently undertook a survey with CCR Magazine of 100 credit management leaders at major UK companies. It aimed to understand how the industry’s Invoice-to-Cash (I2C) processes are moving forward. We found significant challenges with every part of the I2C process – from onboarding customers, invoice delivery and dispute resolution to […]