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The recognised standard

Level 2 Credit Controller / Collector


This specialist apprenticeship is the new Standard for credit controllers and collectors. Developed as part of the Trailblazer Apprenticeship initiative by senior credit managers and collections specialists, with the support of the Chartered Institute of Credit Management (CICM), the Apprenticeship Standard is based on current job descriptions and covers essential knowledge skills and behaviours.

This programme aims to develop the knowledge and skills required to be a qualified Credit Controller/Collector. At the end of the course, apprentices have the opportunity to achieve highly respected professional qualifications in addition to the Level 2 Apprenticeship.



To achieve the Level 2 Apprenticeship in Credit Control and Collections you must undertake the following:

  • Business Communications & Personal Skills
  • Credit Control/Collections


End-point Assessment

  • An assignment in each of the courses undertaken (Credit Control/Collections and Business Communications & Personal skills)
  • Professional Discussion

CICM is an End Point Assessment Organisation (EPAO) for this Standard . Email for further information and to register apprentices for EPA.


The Institute also recommends CICM apprenticeship membership and completion of a CICM Cash Collections or Debt Collection Negotiation assignment which gives feedback on progress before end-point assessment.  This has the additional benefit of giving enough credits for the apprentice to gain the CICM Level 2 Certificate in Credit Management on completion of the apprenticeship.


For further advice on Apprenticeships E or T: +44 (0)1780 722 909.