These are pre-recorded training sessions that you can access anywhere and at anytime. Short, sharp and to the point – these suit you if you are short on time, or need a quick introduction or update on a subject.
Contact us today to book – +44 (0)1780 722903
*NEW* EMERGENCY GUIDE TO CREDIT
Whether you are new to credit, stepping in to fill a gap or want to gain greater insight into the purpose, functions and impact of credit, this 20 minute whistle-stop tour of the credit lifecycle is for you.
HARNESS YOUR LEADERSHIP STYLE
Chances are, whether you’re in a leadership role or not, you are still a leader. Find out what this means and how you can be the best leader, in this revealing 20 minute training session.
SET TARGETS THAT WORK
Learn how to translate the targets of your organisation into workable objectives for you, and how to convert them into tangible targets for the team.
KNOW YOUR CUSTOMER
This 20-minute training course offers insight into the concept and adoption of ‘know your customer’ principles. It addresses each of the main profiling topics and offers tips on how to use and build the profile with each customer connection.
MEET YOUR TRAINER
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Jules Eames FCICM (grad); PGCE, is a qualified teacher, trainer and credit manager with experience in credit and debt specialisms across the O2C spectrum and ancillary businesses, in consumer, B2B and export markets. With over 20 years in active Credit Management and a pivotal role in the development and delivery of teaching and training within CICM, Jules is passionate about helping credit professionals be the best they can be. Her enthusiastic, interactive courses offer practical, workable and realistic approaches to relevant subjects, imparting the knowledge and skills needed to drive positive results and greater confidence. |
