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Whether you’re completely new to credit management or want to take your skills to the next level, our free guides, toolkits, blogs and tips are designed to help you enhance your knowledge, stay informed about developments and gain advice from a range of experts.


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One month to go until the consumer Duty

The Consumer Duty comes into force on 31 July for new and existing products and services that are open for sale or renewal.

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The final countdown to the new consumer duty

After reviewing a sample of implementation plans, the FCA praised a number of firms for their hard work in embedding the Duty, however, they raised concern that some firms have been operating under the assumption that the new Duty is a “re-expression of Treating Customers Fairly (TCF)” and some firms are “over-confident that their existing policies and processes will be adequate”. This is not the case, change is required. Are you ready?

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Guidance using the Courts and Tribunals guidance during COVID-19

This page provides advice and guidance for all court and tribunal users during the COVID-19 pandemic and will be updated when new advice is available.

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Changes to Debt Relief Order Criteria

Having taken account of all views expressed the Government intends to lay legislation in Parliament at the beginning of June, to commence at the end of June.

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Guidance about the Debt respite scheme (breathing space)

This guidance for health and care professionals, including Approved Mental Health Professionals, who may be asked to provide evidence for a mental health crisis breathing space application or to deal with requests from debt advice providers related to a mental health crisis breathing space.

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Financial Conduct Authority – Information for consumer firms

Coronavirus (Covid-19): Information for firms

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Latest Reforms at Companies House

Companies House will be reformed to clamp down on fraud and money laundering, with directors unable to be appointed until their identity has been verified.

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FCA’s Temporary Transitional Power rules

The TTP gives the FCA flexibility as to how and when changes to its rules apply following the end of the transition period, allowing firms to transition to the new regime. Where it applies, the TTP means that firms and other regulated persons can continue to comply with their existing requirements for a limited period.

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