Founder member of FECMA

Advancing the credit profession

CICM Resource Centre


Whether you’re completely new to credit management or want to take your skills to the next level, our free guides, toolkits, blogs and tips are designed to help you enhance your knowledge, stay informed about developments and gain advice from a range of experts.


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  CICM Resources   Legalities   External Resources   Support


Money & Debt Advice

National Debtline

The latest information on the help that is available.


Our expert advice helps you deal with your debts and get the support you need. You can get advice online or over the phone, and we’ll recommend a range of practical debt solutions based on your situation.

Money Helper

This guide looks at how you can best manage your money, what help is available from your account providers and what to think about if you might need to borrow money.

Apprenticeships – redundancy guidance and advice

We know that the coronavirus pandemic is leading to some people losing their jobs. Contact your training provider if you’ve been made redundant.

Helping the redundancy survivors

If your organisation is currently going through the process of downsizing, then you must ensure you give your company the best chance to thrive in the new era of work by effectively managing the psychological impact of redundancy on your survivors – those employees who remain after their colleagues have been let go.


Wellbeing support for workers

When you’re living with a mental health problem, or supporting someone who is, having access to the right information is vital. Choose one of the options below to find out more.

CIPD – Guidance to support those employees affected by domestic abuse

Domestic abuse can destroy lives, leaving physical and emotional scars. Those experiencing domestic abuse can find themselves isolated from friends and family and lose their independence. It can take many forms, not just physical abuse; it can also be financial, emotional and psychological.

ISMA – Stress: Can you see the signs?

It is sometimes easier for someone else to recognise stress in you, but not always so straightforward to recognise it yourself. It is easy to say the symptoms will go away, but they may not. Go and see your GP if the number of symptoms increase/change, become more frequent, get worse or are long lasting.

CIPD Guide to bereavement-support

The CIPD is the professional body for HR and people development.

Disability Confident – a practical line manager’s guide

The Disability Confident scheme aims to help employers make the most of the opportunities provided by employing and developing disabled people.

Learning for Life – upskill and reskill guide 

Getting reskilling right is vital to increase living standards and level-up opportunity across the country