Founder member of FECMA

Assessment results in 00 D 00 H 00 M 00 S
The recognised standard

CICM Training Programmes

Credit Control and Collections

Advanced Telephone Collection Skills
Collecting with Confidence
Consumer Credit Collections
Develop your Credit Control Skills
Essential Telephone Collection Techniques
General Money and Debt Advice
Getting started in Credit Control and Collections
Identifying and Signposting Vulnerable Customers
Invoicing and Receipting
Negotiating and Influencing
Psychology of Collections
Psychology of Telephone Collections
Consumer Telephone Collections
Tracing the Gone Away

Export
Export Payments, Procedures and Brexit Implications
Letters of Credit
Taking the Risk out of Export Sales

Finance and Accounts
Advanced Credit Risk
Credit Risk Analysis
Financial Analysis
Introduction to Company Accounts
Introduction to Credit Risk Assessment
Working with Company Accounts
Fundamentals of Credit Risk

General Business Skills
Business Communication and Personal Skills – Call T: +44 (0)1780 722907
Business Solutions through Creative Thinking – – Call T: +44 (0)1780 722907

Industry Specific
Management of Sundry Debtors for Local Authorities – Call T: +44 (0)1780 722907
Rent Collections Telephone Collections for Social Housing

Litigation
Advanced Debt Recovery through the Courts
Advanced Debt Recovery through the Courts with Enforcement – Call T: +44 (0)1780 722907
Civil Procedure Rules Update – Call T: +44 (0)1780 722907
Debt Recovery from End to End
Debt Recovery through the Courts
Handling your own Small Claims cases
Insolvency and Bankruptcy
Litigation – Effective Enforcement
Scottish Legal Debt Recovery

Management
Collections Team Management
Credit Management Strategies
Credit Policy Workshop
Credit Team Leadership
Essential Management Skills
Time Management for Credit Staff
Understanding Business Strategy and Risk

Webinars
Credit Management in a Nutshell
Negotiating and Influencing Skills
Telephone Collections
Time Management