Founder member of FECMA

The recognised standard


Negotiating and Influencing Skills


Develop your negotiating and influencing skills without leaving your desk from this interactive training webinar.

What will you gain?

  • Knowledge about techniques and how you
    apply them to collections.
  • Awareness about your negotiation and
    influencing style.
  • More confidence and success.

Who is it for?

Essential for anyone working in a credit management or collections role. The webinar provides a good refresher for experienced credit controllers, team leaders and managers.

What will it cover?

  • Your style of negotiation and influencing
  • Your powerbase
  • Preparing to negotiate
  • Negotiation principles
  • Opening and closing negotiations
  • Handling differences

Training Options


Duration: 2 hours

Cost: Contact us

Code: WEB3

“This training has transformed the way I approach any interaction – highly recommended. ” Collector, Bank

Interested to find out more:

T: +44 (0)1780 722907