Founder member of FECMA

Advancing the credit profession


Negotiating and Influencing Skills


Develop your negotiating and influencing skills without leaving your desk from this interactive training webinar.

What will you gain?

  • Knowledge about techniques and how you
    apply them to collections.
  • Awareness about your negotiation and
    influencing style.
  • More confidence and success.

Who is it for?

Essential for anyone working in a credit management or collections role. The webinar provides a good refresher for experienced credit controllers, team leaders and managers.

What will it cover?

  • Your style of negotiation and influencing
  • Your powerbase
  • Preparing to negotiate
  • Negotiation principles
  • Opening and closing negotiations
  • Handling differences

Training Options


Duration: 2 hours

Cost: Contact us

Code: WEB3

“This training has transformed the way I approach any interaction – highly recommended. ” Collector, Bank

Interested to find out more:

T: +44 (0)1780 722907