Founder member of FECMA

Advancing the credit profession


Telephone Collections


Learn how to collect over the phone without leaving your desk from this interactive training webinar.

What will you gain?

  • Essential telephone collections skills.
  • Improved collection rates.
  • Post-course assignment if you are interested
    in getting qualified.

Who is it for?

Ideal for those looking for a brief overview of telephone collections. The webinar covers key areas of telephone collection, provides pointers for successful collection and gives tips to put into practice immediately.

What will it cover?

  • Preparation
    Making sure we have the information we need
  • Right person
    How to identify and get to the decision maker
  • Opening
    Making first impressions count
  • Discussion
    Tips for dealing with the excuses and
    maintaining control
  • Close
    How to gain commitment and confirm the
  • Notes
    Making them count plus the legal aspects
  • Follow up
    How, when and who

Training Options


Duration: 1 hour

Cost: Contact us

Code: WEB1

“Gained new ideas which I could use immediately at work to raise my collections.” Credit Controller, Legal Sector.

Interested to find out more:

T: +44 (0)1780 722907