Learn how to collect over the phone without leaving your desk from this interactive training webinar.
What will you gain?
- Essential telephone collections skills.
- Improved collection rates.
- Post-course assignment if you are interested
in getting qualified.
Who is it for?
Ideal for those looking for a brief overview of telephone collections. The webinar covers key areas of telephone collection, provides pointers for successful collection and gives tips to put into practice immediately.
What will it cover?
Making sure we have the information we need
- Right person
How to identify and get to the decision maker
Making first impressions count
Tips for dealing with the excuses and
How to gain commitment and confirm the
Making them count plus the legal aspects
- Follow up
How, when and who
Duration: 1 hour
Cost: Contact us
“Gained new ideas which I could use immediately at work to raise my collections.” Credit Controller, Legal Sector.
Interested to find out more:
T: +44 (0)1780 722907