Founder member of FECMA

Advancing the credit profession

Webinar

Telephone Collections

 

Learn how to collect over the phone without leaving your desk from this interactive training webinar.

What will you gain?

  • Essential telephone collections skills.
  • Improved collection rates.
  • Post-course assignment if you are interested
    in getting qualified.

Who is it for?

Ideal for those looking for a brief overview of telephone collections. The webinar covers key areas of telephone collection, provides pointers for successful collection and gives tips to put into practice immediately.

What will it cover?

  • Preparation
    Making sure we have the information we need
  • Right person
    How to identify and get to the decision maker
  • Opening
    Making first impressions count
  • Discussion
    Tips for dealing with the excuses and
    maintaining control
  • Close
    How to gain commitment and confirm the
    agreement
  • Notes
    Making them count plus the legal aspects
  • Follow up
    How, when and who

Training Options

Webinar

Duration: 1 hour

Cost: Contact us

Code: WEB1


“Gained new ideas which I could use immediately at work to raise my collections.” Credit Controller, Legal Sector.


Interested to find out more:

T: +44 (0)1780 722907
E: training@cicm.com