|Highly interactive programme which helps improve your collections performance especially by educating the customer about future business dealings.What will you gain?
- Improved confidence in dealing with external
customers and internal business colleagues.
- Increased ability to obtain prompt payment of
- Post-course assignment if you are interested in
Who is it for?
The training is designed for trade credit advisers
who are new to collections or those who would
like to refresh their skills.
What will it cover?
- It’s all about cash flow
- Your customer
- Dealing with your internal customers
- Smarter collection calls
- Staying confident and assertive
- Positive active language
- Challenging situations
- Negotiation skills
- Practical session
Duration: One day
Delivery: At your offices
Timing: At your convenience
Tailored: Programme delivery can be tailored to meet your particular requirements
Recommended next courses:
Negotiating and Influencing Skills
Advanced Telephone Collections
“Great interactive course – I came
away brimming with confidence.
Can’t wait to get back to the office
to try out my new skills.”
Credit Controller, Agricultural
Interested to find out more:
T: +44 (0)1780 722907