Founder member of FECMA

Advancing the credit profession

Credit Control and Collections

Collecting with Confidence

Highly interactive programme which helps improve your collections performance especially by educating the customer about future business dealings.What will you gain?

  • Improved confidence in dealing with external
    customers and internal business colleagues.
  • Increased ability to obtain prompt payment of
    overdue accounts.
  • Post-course assignment if you are interested in
    getting qualified.

Who is it for?

The training is designed for trade credit advisers
who are new to collections or those who would
like to refresh their skills.

What will it cover?

  • It’s all about cash flow
  • Your customer
  • Dealing with your internal customers
  • Smarter collection calls
  • Staying confident and assertive
  • Positive active language
  • Challenging situations
  • Negotiation skills
  • Practical session

Training Options


Duration: One day

Delivery: At your offices

Timing: At your convenience

Tailored: Programme delivery can be tailored to meet your particular requirements

Recommended next courses:

Negotiating and Influencing Skills
Advanced Telephone Collections

“Great interactive course – I came
away brimming with confidence.
Can’t wait to get back to the office
to try out my new skills.”
Credit Controller, Agricultural
Machinery Manufacturer

Interested to find out more:

T: +44 (0)1780 722907