Founder member of FECMA

Advancing the credit profession


Collections Team Management
People, process and performance management


Develop your ability to think strategically and improve processes, reporting and people management with this programme.

What will you gain?

  • An understanding about what makes a
    successful leader.
  • Skills in KPI setting and ideas about how to
    motivate teams.
  • Post-course assignment if you’re interested
    in getting qualified.

Who is it for?

The training is designed for team leaders or those aspiring for management roles. The programme links to the CICM Level 4 Collections Team Management award and provides useful support for the Level 5 Team Leadership unit.

What will it cover?

  • Creating a strategy for collections.
  • Setting key performance indicators (KPIs).
  • Cash forecasting and analysing the ledger.
  • Identifying ownership and accountability.
  • Effective communications.
  • Reporting and measures.
  • Tracking and reporting of KPIs.
  • Creating action oriented reports.
  • Measuring team/individual performance.
  • The People Plan – motivating the team and
    managing performance.
  • Hints and tips.

Training Options


Duration: One day

Delivery: At your offices

Timing: At your convenience

Tailored: Programme delivery can be tailored to meet your particular requirements

Recommended next courses:

Essential Management Skills
Negotiating and Influencing

“An opportunity to take a step back and look at things objectively and form ideas for the future.”

Interested to find out more:

T: +44 (0)1780 722907