Founder member of FECMA

Advancing the credit profession

Complaints Procedure

If you have any concerns or suggestions as to how we can improve our service, please let us know by email  We aim to respond within 5 working days.

Please be assured that we will handle a complaint in confidence and pursue it further with a learning provider only with your permission.

We maintain a database of complaints and try to develop corrective action to prevent repetition.   Also we monitor our performance and measure how well we have met our service commitment and code of practice.

Look out for reports on improvements we have made as a result of customer feedback in email briefings and updates.

Thank you for your support.