Consumer collections for the Utility sector
Who is it for?
Credit controllers and team leaders who are dealing with consumers and need more advanced skills to overcome difficult and challenging non-payment situations.
What will you gain?
Learn to negotiate with confidence and reduce arrears with this interactive training day.
Practice taking and making calls and see expert trainers role play challenging situations.
Build confidence in handling difficult and challenging situations and develop new techniques to deal more effectively with customers.
What will it cover?
Duration: One day
Delivery: At your offices
Timing: At your convenience
Tailored: Programme delivery can be tailored to meet your particular requirements
“ Very enjoyable course, some good tips to take on board, especially around assertiveness.”
Interested to find out more: