Founder member of FECMA

The recognised standard

Credit Control and Collections

Consumer Credit Collections

 
Highly interactive programme which helps
improve your collections performance especially
by educating the customer about future business
dealings.What will you gain?

  • Improved confidence in dealing with external
    customers and internal business colleagues.
  • Increased ability to obtain prompt payment of
    overdue accounts.
  • Post-course assignment if you are interested in
    getting qualified.

Who is it for?

The training is designed for trade credit advisers
who are new to collections or those who would
like to refresh their skills.

What will it cover?

  • It’s all about cash flow
  • Your customer
  • Dealing with your internal customers
  • Smarter collection calls
  • Staying confident and assertive
  • Positive active language
  • Challenging situations
  • Negotiation skills
  • Practical session

Training Options

In-company

Duration: One day

Delivery: At your offices

Timing: At your convenience

Tailored: Programme delivery can be tailored to meet your particular requirements


Recommended next courses:

 

 


Interested to find out more:

T: +44 (0)1780 722907
E: training@cicm.com