Credit Control and Collections
Consumer Telephone Collections and Negotiations
Practical workshop using a PhoneCoach system to develop collection and negotiation skills, while building relationships with your customer.
What will you gain?
The team will learn how to structure calls effectively; develop their telephone call handling skills; and improve their techniques in dealing with difficult debts.
Who is it for?
This programme is designed for consumer credit professionals who wish to improve their current telephone techniques and build their skills in customer handling.
What will it cover?
Duration: One day
Delivery: At your offices
Timing: At your convenience
Tailored: Programme delivery can be tailored to meet your particular requirements
“Well-presented and informative training day, both trainers were excellent and engaging.”