Founder member of FECMA

Advancing the credit profession


Cost of Living Crisis

Cost of Living Crisis Collection


The cost of living crisis is having massive impacts on the credit management and collections industry. With prices on the rise and bills increasing, your teams need to be prepared for the next challenge that faces them.

On the 18th August 2022, UK inflation rose above 10% for the first time in 40 years. Today, In the modern day of credit, you need to be ready for tomorrow.

Take a look at our tips and training to help prepare credit teams for the cost of living crisis.


It is impossible to predict the future. But, it is possible to be prepared for it. Get trained by the leading, globally recognised professional body in Credit Management and guarantee your teams are ready for the next challenge.




Harness your leadership style

Chances are, whether you’re in a leadership role or not, you are still a leader. Find out what this means, what your natural leadership style is, and how you can be the best leader, in this hands-on training session.

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Know Your Customer – profiling that works

Know your customer is useful in the consumer, domestic trade and export markets. Gain insight into the concept and adoption of ‘know your customer’ principles. Address each of the main profiling topics and gain tips on how to use and build the profile with each customer connection.

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Set targets that work

Learn how to translate the targets of your organisation into workable objectives for you, and how to convert them into tangible targets for the team.

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Virtual Workshops

Order to cash: Credit Bootcamp

A must-attend training session for everyone who wants to make sure they are credit-fit. This interactive programme puts you through your paces with dynamic workouts that flush out poor performing functionalities and strengthen focus on areas of maximum output. You can select a training session that covers the full order to cash cycle, or you can tailor your training to cover the O2C area you want to focus on. Whatever you choose, this bootcamp will have you fit and ready for action.

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Risk Management: Best Practice Skills to assess Credit Risk

Secure the knowledge, tools and techniques you need to identify risk, assess your customers, and recommend the appropriate risk controls. By working through the stages of credit risk assessment and using the financial and non-financial information available to you, you will build a best practice approach to better risk assessment.

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