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Credit to MBNA and ICM for pioneering new partnership

Press release – 26 March 2013

MBNA and the Institute of Credit Management (ICM) have signed a ground-breaking new partnership aimed at up-skilling hundreds of employees working in the UK credit card lender’s Credit division.

The agreement will see the creation of a new MBNA Credit Business School and Learning Partnership, with the ICM offering a range of credit-specific professional qualifications; corporate affiliate membership with the ICM for all Credit-based staff, and a suite of personal and professional development programmes to address skills gaps and boost performance.

MBNA’s vision is to become the first credit card business in the UK to achieve the “Quality in Credit Management Standards” (QICM) accreditation.

Alan North who heads up MBNA’s Credit Risk division is championing the programme. He said: “Delivering strong credit performance sits at the very heart of our company and the talented people we have in our teams are critical to our continued success. We like to challenge ourselves against the very best, and this new partnership certainly breaks new ground when it comes to investing in the future of our employees.”

Ian Craig, MBNA’s Customer Service and Technology executive, joined Philip King, ICM’s Chief Executive Officer to launch the new partnership (pictured). Craig said: “The independent insight, external viewpoints and vast experience of the ICM team will be instrumental in helping us drive improvements across our business, boost the knowledge and skills of our employees and, ultimately, improve the performance of our team. That can only be a plus for our business and our customers.”

Philip King added: “The business world continues to evolve and this partnership breaks new ground for both companies. Professionalism is about continuous and continual improvement, and this agreement shows the desire that exists between both organisations to invest in relationships that deliver tangible results.”

Due to begin at the end of March, the partnership will offer MBNA’s Credit employees:

* A range of optional one or two year training programmes, tailored to every employee and offering a “virtual business school” for nationally recognised qualifications including ICM Level 3 Certificates and ICM Level 3 or Level 5 Diplomas

* A series of full and half day training master classes, workshops and events

* Individual skills assessments, personal learning plans and flexible training options to address gaps and boost knowledge and skills

* Corporate affiliate membership of the ICM for all credit employees

* Optional involvement in range of projects to help MBNA achieve QICM accreditation
The Institute of Credit Management is Europe’s largest credit management organisation formed more than 70 years ago and bringing a wide range of expertise and a proven track record of delivering effective solutions.