Founder member of FECMA

The recognised standard

Credit Week 2018 – Free CICM Webinars

Presenter Company Title Description  
Jules Eames MCICM(Grad) CICM Best Practice approach to Telephone Collections Collection technique has changed significantly over recent years and those who stay abreast of modern collection practice stand the best chance of success. Watch Now
Debbie Tuckwood & Debbie Nolan FCICM CICM New CICM Vulnerability Framework Do you have operational responsibility for collecting from people in vulnerable circumstances? If so, listen to this webinar to find out how the new CICM Vulnerability Framework and self-evaluation tool could help you. Regardless of organisational size or sector, if you work in consumer collections, this easy to use online tool will improve focus and effectiveness in this critical area. During the short webinar, Debbie Tuckwood, CICM Head of Education and Professional Development and Debbie Nolan FCICM(Grad), Commercial Director, Arvato, will explain how the CICM Vulnerability Framework helps you:

  • Benchmark organisational performance against best practice criteria
  • Identify areas for development
  • Report on findings
Watch Now
Jules Eames MCICM(Grad) CICM Understanding the Cost of Credit Any business offering credit does so at a cost. By understanding the costs of credit, managers and their teams will be better placed to manage those costs and factor them into their projections. This short CICM webinar will discuss the five main costs of credit. Watch Now
Karen Young Hays Hays UK Salary & Recruiting Trends 2018 Experienced credit professionals are high in demand, but employers are facing increasing skills shortages to find much-needed talent. Hear the survey findings from the Hays UK Salary & Recruiting Trends 2018, which is based on almost 17,500 responses, including over 2,000 finance professionals and over 100 credit professionals to learn what benefits and recruiting trends we are seeing across the credit function, and how we have seen credit professionals receive average salary increases of 2.4%. Watch Now