|Transform your collections performance with this
interactive one day training programme. Learn
from an expert about effective telephone
techniques and how to resolve difficult situations.
What will you gain?
- New techniques to raise your effectiveness in
collecting from a wide range of customers.
- Improved confidence in dealing with difficult
and challenging situations.
- Post-course assignment if you are interested
in getting qualified.
Who is it for?
The training is designed for anyone involved in
collections who has some telephone experience.
The course is an ideal follow on from ‘Getting
started in credit control and collections’.
What will it cover?
- Personality types
- Call structure
- Dealing with customer objections
- Resolving difficult and challenging situations
- Negotiation skills
- Closing the call and follow up action
- Practical exercises
Duration: One day
Delivery: At your offices
Timing: At your convenience
Tailored: Programme delivery can be tailored to meet your particular requirements
Recommended next courses:
Advanced Telephone Collections
Handling your own small claims cases
Collections team management
“I now have a better awareness about different types of customer and have techniques to get the result I want.”
Customer Adviser, Telecoms
Interested to find out more:
T: +44 (0)1780 722907