Founder member of FECMA

Advancing the credit profession

Credit Control and Collections

Getting started in credit control and collections


This ideal induction covers all credit control basics and helps you understand the significance of your role and how to organise work to maximise cash collections.

What will you gain?

  • An overview of credit management and better
    understanding about your role.
  • Improved cash collections skills.
  • Post-course assignment if you’re interested in
    getting qualified.

Who is it for?

The training is designed for anyone new to credit
or who would like a broader understanding of cash
collections. The course is the recommended start
to any programme of training for credit

What will it cover?

  • Commercial background to credit
  • Level implications of our contract with
  • Meaning of due date
  • Deciding on priorities
  • Monthly cycle of activity
  • Working with the sales team
  • Handling invoice disputes
  • Calculating Days Sales Outstanding (DSO)
  • Telephone collections techniques

Training Options


Duration: One day

Delivery: At your offices

Timing: At your convenience

Tailored: Programme delivery can be tailored to meet your particular requirements

Recommended next courses:

Telephone Collections

“I have a much better understanding of credit management now and useful tools to try out at work. Great trainer.”
Customer Adviser, Telecoms


Interested to find out more:

T: +44 (0)1780 722907