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Good CICMQ news for Reach PLC

“There have been significant changes within the credit department, but the team continues to work to high standards and Best Practice despite a level of uncertainty and changes in personnel”; an excerpt from the assessment report of the news publisher by Sharon Adams, CICMQ Assessor. “As a team, their creativity knows no bounds and there was a ‘buzz’ in the department throughout the assessment process”, Sharon continues. Reach PLC is the largest national and regional news publisher in the UK, with titles such as the Daily Mirror, Daily Express and Daily Star, as well as regionals including the Manchester Evening News and Liverpool Echo. Its credit team consists of 26 people split across four teams – inbound, trade ledger, key accounts, and legal – all based in Leicester.

Amil Majithia, Credit Manager at Reach says changes within the business led to some uncertainty: “The company lost focus on some of the good processes it had in place like process improvement. The assessment pushed us to find ways to improve what we do and work together as a team to deliver a positive outcome.” “With a number of ongoing projects, system migrations, management changes and implementation of a new sales ledger system, it was at times difficult to focus on the accreditation. We have learned to always keep the team motivated and working positively, which had a big impact on the success of the department.”