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ICM UK Credit Managers’ Index sees highest headline score as recovery continues

Press Release – 30 May 2014

Confidence levels among UK credit managers have again shown sustained signs of improvement, and companies are marginally improving the speed with which they collect the cash according to the latest ICM UK Credit Managers’ Index (CMI – Q1 2014). 

82% of respondents say that doubling business investment tax relief in the 2014 Budget will not lead to increased investment in IT to support their businesses

The survey, sponsored by Tinubu Square, a leading software provider of credit risk solutions for credit insurers and businesses, also found that companies are still working hard in the current climate to generate working capital and lower costs, with 60% saying they are considering ways to improve their trade credit risk management through technology.

With a headline index of 59.3 for Q1, the index is 0.8 points higher than the fourth quarter of 2013 (58.5), a 7.4 point year-on-year increase (from 51.9) andin line with the major economic indicators (GDP up 0.8%). The gap between the US CMI and the UK index has also widened significantly by 3.2 points.

The Manufacturing sector has again continued to show signs of improvement, up 3.1 points to 60.7 (from 57.6 vs UK manufacturing output gain of 1.3%); confidence within the Services sector dropped slightly by 0.4 points to 58.6 (vs UK services output increase of 0.9%).

Favourable factors across the two sectors have both showed slight improvements, with Manufacturing up by 2.7 points to 72.7 and Services also up by 2.6 to 68.7. The figures behind this increase have included a rise in the number of new applications (+3.3 to 64.4) as well as an upturn in sales (+1.6 to 72.6). The index for order book has also seen an increase of 3.0 points to 73.3.

The index of unfavourable factors, has stayed exactly the same at 54.7, with all seven sub factors now at or over the crucial 50 point mark. Days Sales Outstanding (DSO – the measure of the average number of days that a company takes to collect the money after a sale has been made) has shown a very slight improvement (up 0.1 to 56.3), and the index relating to the number of credit applications that were rejected decreased (down 1.5 points to 50.0).

11% of respondents stated that the doubling of business investment tax relief in the 2014 Budget would lead to them investing more in technology for their businesses, but 82% said it would not impact their investments in this area.  A quarter of those investing in software to improve their trade credit risk management (60%), said the main driver for this was to increase their working capital and lower costs.

Philip King, Chief Executive of the ICM, says that although the rate of improvement has slowed, there is much room for optimism: “The encouraging signs of a recovery are still there and plain for all to see, but there is the risk that they are being hampered by a slow down in credit sales, new credit applications and order book across the board. However, all of the seven unfavourable factors improved with disputes showed the greatest improvement (up 4.4 points to 53.9). Interestingly, for the combined index, all three favourable factors rose in Q1 – with Sales and Order Book well over 70 points.”

Geographically – only Scotland was in the red at 46.5 (less than 50 points), meaning it was the only region to experience a decrease in combined CMI scores. Northern Ireland has improved dramatically (up 12.5 points to 50) and the rest of the UK was ‘green’. In terms of sectors, only businesses involved in the area of personal and household goods were in the amber; the remainder was green.

Mike Feldwick, Head of UK & Ireland at Tinubu Square, said: “It’s encouraging to see the real benefits that companies feel they can get from technology to free up cash and improve their credit position.  Much is said of the reluctance of banks to lend but frequently businesses have cash available that just needs to be unlocked.

The latest CMI prompted 400 responses from credit managers working in both the Manufacturing and Services sectors. The companies were broadly split by region, although slightly weighted to businesses in London and the southeast.

The CMI is a diffusion index, producing ‘scores’ of between one and 100 (typically in a range of 40 – 60). Ten equally weighted factors are included – three favourable and seven unfavourable – and the index calculated on a simple average of the 10 factors.


 About the ICM

The Institute of Credit Management (ICM) is Europe’s largest credit management organisation, and the second largest globally. The trusted leader in expertise for all credit matters, it represents the profession across trade, consumer and export credit, and all credit-related services. Formed over 70 years ago, it is the only such organisation accredited by Ofqual and it offers a comprehensive range of services and bespoke solutions for the credit professional as well as services and advice for the wider business community, including the acclaimed ICM/BIS Managing Cashflow Guides (  For news, views and updates, follow the ICM on Twitter at


About Tinubu Square

Tinubu Square’s mission is to give our clients better control, visibility & management of their trade credit risk. Tinubu Square’s Risk Management Center (RMC), a cloud-based SaaS platform is a ledger management & credit insurance policy management tool which can eliminate fragmented credit management systems. This allows our customers to gain a consolidated view of risk per business unit or group wide. As an addition to our software offering, we are able to supply our Credit Risk Intelligence reporting and Risk Analyst advisory services. This gives companies the true picture of their customers’ financial health across their enterprise, from sales and marketing through the entire order-to-cash cycle. As a result, you can manage your customer credit exposure at local and international levels, improve cash flow, secure the value of receivables as an asset on your balance sheet and strengthen your financial position for short-term bank credit.

 For further press information, please contact:

Sean Feast or Alex Simmons, Gravity Public Relations 0207 330 8810 email