Founder member of FECMA

The recognised standard

Credit Control and Collections

International Collection Skills

 

Cash collections while building relationships with your customer is the ultimate goal for experienced collectors. This programme helps you build these best practice collections skills

What will you gain?

This one day workshop aims to provide participants insight into trading overseas and collection of debt equipping them to deal with customers more effectively using the latest communication skills in influencing and negotiation.

Who is it for?

Credit controllers, collectors and team leaders who are dealing with International customers and need more advanced skills to overcome difficult and challenging non-payment situations.

What will it cover?

  • Introduction to international collection
  • Overcoming language barriers and cultural differences
  • Using the right collection techniques
  • Using the language for collection avoiding the ‘red rags’ in communication
  • Dealing with resistance
  • Handling non-payment excuses
  • How to influence and negotiate payment
  • Practical exercises

Training Options

In-company

Duration: One day

Delivery: At your offices

Timing: At your convenience

Tailored: Programme delivery can be tailored to meet your particular requirements


Recommended next courses:

Psychology of Collections

Assessment
Delivery is evaluated and an analysis is provided to support CPD.

Assignments
A select number of CICM training programmes can be tailored to support CICM assignments.

Interested to find out more:
T: +44 (0)1780 722907
E: training@cicm.com