Credit Control and Collections
Interpersonal skills for credit and finance
What will you gain?
If you have ever wondered why it is easier to communicate and build positive working relationships with some people and not others then this one-day workshop is designed to help you improve your effectiveness. It covers communication styles, assertiveness, building trust and influencing business partners e.g. sales, external customers etc. The focus will be psychology of communication and understanding personal strengths and weaknesses.
Who is it for?
Team members in credit control, collections and finance departments.
What will it cover?
Duration: One day
Delivery: At your offices
Timing: At your convenience
Tailored: Programme delivery can be tailored to meet your particular requirements