Founder member of FECMA

Advancing the credit profession

Credit Control and Collections

Interpersonal skills for credit and finance


What will you gain?

If you have ever wondered why it is easier to communicate and build positive working relationships with some people and not others then this one-day workshop is designed to help you improve your effectiveness.  It covers communication styles, assertiveness, building trust and influencing business partners e.g. sales, external customers etc. The focus will be psychology of communication and understanding personal strengths and weaknesses.

Who is it for?

Team members in credit control, collections and finance departments.

What will it cover?

  • Introduction to psychology of communication
  • Personal effectiveness
  • Self-evaluation of strengths and weaknesses
  • Your personal style of communication (questionnaire and evaluation)
  • Develop flexibility between the styles to build effective relationships
  • Getting the right message across
  • Working with others
  • Staying motivated and positive
  • Dealing with Change

Training Options


Duration: One day

Delivery: At your offices

Timing: At your convenience

Tailored: Programme delivery can be tailored to meet your particular requirements

Recommended next courses:

Business communication and personal skills

Delivery is evaluated and an analysis is provided to support CPD.

A select number of CICM training programmes can be tailored to support CICM assignments.

Interested to find out more:

T: +44 (0)1780 722907