Credit Control and Collections
Negotiating and Influencing
Further your effectiveness in securing payment and influencing other commercial arrangements from this practical course in negotiation and influencing. Learn how to plan and conduct negotiations and develop your personal influencing style.
What will you gain?
Who is it for?
The training is designed for credit professionals looking to develop their skills and self-confidence in negotiating with internal and external customers. The course is an ideal follow-on from telephone collections training.
What will it cover?
Duration: One day
Delivery: At your offices
Timing: At your convenience
Tailored: Programme delivery can be tailored to meet your particular requirements
“Feel more confident in my knowledge and skills.”