Founder member of FECMA

Advancing the credit profession

Credit Control and Collections

Negotiating and Influencing


Further your effectiveness in securing payment and influencing other commercial arrangements from this practical course in negotiation and influencing. Learn how to plan and conduct negotiations and develop your personal influencing style.

What will you gain?

  • Understanding of negotiation and influencing
    techniques and how to use these skills at
  • Increased ability to influence internal and
    external customers.
  • Post-course assignment if you are interested
    in getting qualified.

Who is it for?

The training is designed for credit professionals looking to develop their skills and self-confidence in negotiating with internal and external customers. The course is an ideal follow-on from telephone collections training.

What will it cover?

  • Negotiation and influencing principles
  • What influences people and style to use
  • Types of negotiation
  • Negotiation strategy and preparation

Training Options


Duration: One day

Delivery: At your offices

Timing: At your convenience

Tailored: Programme delivery can be tailored to meet your particular requirements

Recommended next courses:

Customer relations and cash collections

“Feel more confident in my knowledge and skills.”
Credit Controller, Awarding Body

Interested to find out more:

T: +44 (0)1780 722907