Out now – January / February Credit Management magazine | CICM Chartered Institute of Credit Management

Out now – January / February Credit Management magazine

In the January/February issue the author of The Behaviour Business, Richard Chataway discusses how, in the world of credit management, businesses can influence financial decision-making, Heather Greig-Smith considers how the debt collection and money advice sector can work together to help people become debt free, and Nick Cherry discusses the compassion and empathy required when recovering deceased debt. Lisa Phillips reveals how artificial intelligence is being used in debt collection, Claire Aynsley reminds businesses about what they should be doing to comply with the FCA’s Senior Managers Certification Regime, and Michelle Thorp explains how the insolvency complaints process works. Global trade is brought into focus with a monthly round up of international trade stories while Adam Bernstein considers the potential for trade with businesses in Canada.