Founder member of FECMA

Advancing the credit profession


On-Demand Training

These On-Demand Training sessions are pre-recorded training sessions that you can access anywhere and at anytime. Short, sharp and to the point – these suit you if you are short on time, or need a quick introduction or update on a subject. 

All of our On-Demand Training sessions can be extended into a face-to-face or Online Training session, elaborated further by a highly qualified trainer. Contact us for more details +44 (0)1780 722903


Emergency guide to credit

Whether you are new to credit, stepping in to fill a gap or want to gain greater insight into the purpose, functions and impact of credit, this whistle-stop tour of the credit lifecycle is for you.

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Foundations of Cash Collections

You can only build effective collections skills if you have a firm foundation on which to base them. This ondemand online bitesize training uncovers the four cornerstones of cash collections and shows you how to use them to strengthen your collections skillset.

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Understanding Crown preference

Crown preference has an impact on the risk, onboarding, customer relationship management, collections and recoveries areas of credit. This on-demand training session explains what Crown Preference is, how it affects you as a credit professional and what you can do to reduce the risk it creates.

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Harness your leadership style

Chances are, whether you’re in a leadership role or not, you are still a leader. Find out what this means, what your natural leadership style is, and how you can be the best leader, in this hands-on training session.

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Know Your Customer – profiling that works

Know your customer is useful in the consumer, domestic trade and export markets. Gain insight into the concept and adoption of ‘know your customer’ principles. Address each of the main profiling topics and gain tips on how to use and build the profile with each customer connection.

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Set targets that work

Learn how to translate the targets of your organisation into workable objectives for you, and how to convert them into tangible targets for the team.

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Meet your trainer

Jules Eames FCICM (grad); PGCE, is a qualified teacher, trainer and credit manager with experience in credit and debt specialisms across the O2C spectrum and ancillary businesses, in consumer, B2B and export markets.

With over 20 years in active Credit Management and a pivotal role in the development and delivery of teaching and training within CICM, Jules is passionate about helping credit professionals be the best they can be.

Her enthusiastic, interactive training sessions offer practical, workable and realistic approaches to relevant subjects, imparting the knowledge and skills needed to drive positive results and greater confidence.