Founder member of FECMA

Advancing the credit profession

What are my options if I am unable to attend my exam?

Travel problems

Candidates are advised to allow plenty of time to travel to their exam centre, taking into consideration, traffic and weather conditions. If a candidate cannot attend the exam centre due to traffic jam or delays in public transport, then no compensation or re-arrangement of exam can be requested from Pearson Vue or CICM.

Force Majeure

We have defined force majeure to include:

• Act of God
• Outbreaks of hostilities, riots, insurrections, civil disturbance, acts of terrorism, sabotage, embargo, blockade of acts of war
• The act of any government or authority
• Interruption or failure of utility service, including but not limited to electricity, gas or water
• Fire, explosion, storm, flood, bad weather or earthquake.

If a candidate cannot attend due to a force majeure event as above, our terms and conditions state that we will take all steps reasonably necessary to mitigate the effects of the force majeure event.

For online exams, candidates are advised to contact Pearson Vue directly to see if an alternative centre can be sourced.

For written exams, candidates should contact CICM Awarding Body as soon as possible.

Illness on the day of the exam

If you cannot attend the exam centre due to illness on the day of the exam, please contact CICM Awarding Body directly. CICM will need to receive a doctor’s note or similar to enable fees to be transferred to the next exam series, otherwise, fees will be forfeited.

Cancellation of exams

For written exams or assignment submission, if you do not attend the exam centre or cancel their exam by the published dates, then your entry fees are forfeited.

You can cancel your online examination up to 48 working hours before the exam, after this date, no refund of fees will be available.

Issues at exam centres

For online exams, if you attend an exam centre and, for reasons not within your control, the centre is unavailable, please contact Pearson Vue directly on T: +44 (0)161 855 7328 in the first instance and Pearson Vue will do their best to source an alternative centre. Should an alternative centre not be available, or you are unable or unwilling to travel to the alternative centre, then Pearson Vue will provide a voucher for you to re-book your exam for the next series, free of charge. Please note, however, that it is Pearson Vue policy that should you decide to go ahead and sit your re-scheduled exam and not to defer your exam to the next series, no further compensation or adjustments to results can be made.

For written exams, CICM will do their best to provide you with suitable accommodation for your exam, however, if this is not possible, CICM will transfer the fee paid to the next available series.

Please click here for access to our full terms and conditions.

If you have any concerns, please do not hesitate to contact CICM Awarding Body at E: awardingbody@cicm.com.