Founder member of FECMA

Advancing the credit profession

Premium Partner

Hays Credit Management is a national specialist division dedicated exclusively to the recruitment of credit management and receivables professionals, at all levels, in the public and private sectors. As the CICM’s only premium corporate partner, we are best placed to help all clients and candidates recruitment needs as well providing guidance on CV writing, career advice, salary bench-marking, marketing of vacancies, advertising and campaign led recruitment, competency based interviewing, career and recruitment trends.

For more information, visit

Corporate Partner

American Express® is a globally recognised provider of business payment solutions, providing flexible capabilities to help companies drive growth. These solutions support buyers and suppliers across the supply chain with working capital and cashflow, allowing organisations to:

  • Ensure compliance with Payment Transparency Regulations
  • Extend accounts payable with unsecured borrowing
  • Improved cashflow from more flexible payment periods
  • Benefit from bank-independent borrowing

By creating an additional lever to help support supplier/client relationships American Express is proud to be an innovator in the business payments space.


Bottomline Technologies (NASDAQ: EPAY) helps businesses pay and get paid. We help our customers to make complex business payments simple, secure and seamless.

Businesses and banks rely on Bottomline for domestic and international payments, effective cash management tools, automated workflows for payment processing and bill review and state of the art fraud detection, behavioural analytics and regulatory compliance.

While consumer payments are ubiquitous and frictionless, business payments can still be obscure and counter-intuitive. The inherent complexities of larger transaction volumes, proliferated ledgers and regulatory oversight have held back B2B payments. But it doesn’t have to be that way. Bottomline exists to delight our customers, by overcoming friction and making the complex, simple.

Businesses around the world depend on Bottomline solutions to help them pay and get paid, including some of the world’s largest systemic banks, private and publicly traded companies and Insurers. Every day, we help our customers by making complex business payments simple, secure and seamless.

Court Enforcement Services is the market leading and fastest growing High Court Enforcement company. Since forming in 2014, we have managed over 100,000 High Court Writs and recovered more than £187 million for our clients, all debt fairly collected. We help lawyers and creditors across all sectors to recover unpaid CCJ’s sooner rather than later. We achieve 39% early engagement resulting in market-leading recovery rates. Our multi-award-winning technology provides real-time reporting 24/7. We work in close partnership to expertly resolve matters with a fast, fair and personable approach. We work hard to achieve the best results and protect your reputation

Chris Sanders Consulting  –we are a different sort of consulting firm, made up of a network of independent experienced operational credit & collections management and invoicing professionals, with specialisms in cross industry best practice advisory, assessment, interim management,  leadership, workshops and training to help your team and organisation reach their full potential in credit and collections management. We are proud to be Corporate Partners of the Chartered Institute of Credit Management and to manage the CICM Best Practice Accreditation Programme on their behalf. For more information please contact

Building on our mature and hugely successful product and world class support service, we are re-imagining our risk awareness module in 2019 to allow for hugely flexible automated worklists and advanced visibility of areas of risk. Alongside full integration with all Credit scoring agencies (e.g. Creditsafe), this makes Credica a single port-of-call for analysis and automation. Impressive results and ROI are inevitable for our customers, who also have an active input into our product development and evolution.

Data Interconnect provides corporate Credit Control teams with Accounts Receivable software for bulk e-invoicing, collections, dispute management and invoice finance. The modular, cloud-based Corrivo platform can be configured for any business model. It integrates with all ERP systems and buyer AP platforms or tax regimes. Customers can self-serve on mobile friendly portals, however their invoices are delivered, and Credit Controllers can easily extract data for compliance, audit and reporting purposes.

Esker is a worldwide leader in cloud-based document process automation software, helping financial and customer service departments digitally transform their order-to-cash (O2C) and purchase-to-pay (P2P) cycles.

Used by more than 6,000 companies worldwide, Esker’s solutions incorporate technologies like artificial intelligence (AI) to drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and internally.

Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
For more information on Esker and its solutions, visit Follow Esker on LinkedIn at Esker – Northern Europe, or on Twitter at @EskerNEurope
and join the conversation on the Esker blog.

FIS GETPAID solution is a fully integrated, web-based order-to cash (O2C) solution that helps companies improve operational efficiencies, lower DSO, and increase cash flow. GETPAID provides process automation and workflow across the O2C cycle, with detailed analysis and reporting with accurate cash forecasting. The solution suite includes strategic risk-based collections, artificial intelligence, process automation, credit risk management, deduction and dispute resolution and cash application. The solution also drives collaboration through its sales and service and customer portals and connectivity to credit bureaus, ERPs, and CRM systems via API. GETPAID is a global solution currently used in over 50 countries and can be hosted on-premise, in a SaaS or private cloud environment. FIS is a global leader in financial services technology, providing software, services and outsourcing of the technology that empowers the financial world.

For more information visit or email

The FIS GETPAID solution is a fully integrated, web-based order-to cash (O2C) solution that helps companies improve operational

We are very proud to be a CICM Corporate Partner.

Forums designed and delivered for Credit professionals worldwide

Forums International Ltd have been running Credit and Industry Forums since 1991. We cover a range of industry sectors and International trading, attendance is for Credit Professionals of all levels.

Our forums are different. They are learning experiences where the agenda items are dictated by the members. They are NOT lecture based but interactive workshop/discussion based. The sessions are on a 50:50 basis. 50% is led by a subject matter expert the other 50% is where the attendees can share their experiences.

Our forums provide opportunities for credit and finance professionals to meet and discuss key trading issues in their industry sectors. Also, to share experiences and challenges and most importantly, discuss innovation and how they have secured success.

We understand that in a world where everybody is “time poor” taking time out of the office can be seen as a luxury. However, you need to be informed. Our forums are not just meetings but communities. They provide a vehicle for you to learn new skills, address business challenges, develop new and best practices and network and share experiences with your peers.

For more information:
E:; T: +44 (0) 1246 555055;

With more than 130 years of experience, Graydon is a leading provider of business information, analytics, insights and solutions. Graydon helps its customers to make fast, accurate decisions, enabling them to minimise risk and identify fraud as well as optimise opportunities with their commercial relationships. To do so, Graydon uses more than 130 international databases and the information of more than 90 million companies. Graydon has offices in London, Cardiff, Amsterdam and Antwerp. Since 2016, Graydon has been part of Atradius, one of the world’s largest credit insurance companies.

HighRadius is the only provider of Integrated Receivables solutions for the entire credit-to-cash cycle, automating receivables and payment functions such as credit, collections, cash allocation, deductions and eBilling. Built on Artificial Intelligence-powered technology, HighRadius solutions automate clerical, repetitive processes; enabling allocation of resources for high-value work. HighRadius offers solutions for:

Straight through cash reconciliation across payment and remittance formats

New customer onboarding, credit review and credit management

Collections worklist prioritisation and correspondence automation

Deductions and claims research automation and workflow management

E-invoicing and payments

The Integrated Receivables suite is delivered as a software-as-a-service (SaaS), eliminating initial investments and on-going maintenance costs. HighRadius offers SAP-certified Accelerators for SAP Finance Receivables Management, enabling enterprises to maximize the value of their SAP investments. HighRadius Integrated Receivables solutions have a proven track record of reducing days sales outstanding (DSO), bad-debt and increasing operation efficiency, enabling companies to achieve an ROI in less than a year.

Key IVR are proud to have joined the Chartered Institute of Credit Management’s Corporate partnership scheme. The CICM is a recognised and trusted professional entity within credit management and a perfect partner for Key IVR. We are delighted to be providing our services to the CICM to assist with their membership collection activities.

Key IVR provides a suite of products to assist companies around the world with credit management. Our service is based around giving the end-user the means to make a payment when and how they choose. Whether this be through an agent assisted solution, or using automated collection methods, such as a secure telephone payment line (IVR), web and SMS allows companies to free up valuable staff time away from typical debt collection.

As well as inbound payment services, Key IVR provides a state-of-the-art outbound platform delivering automated messages by voice and SMS. In a credit management environment, these services are used to cost-effectively contact debtors and connect them back into a contact centre or automated payment line.
For more information, visit

Operating across seven UK offices, Menzies LLP is an accountancy firm delivering traditional services combined with strategic commercial thinking. Services include: advisory, audit, corporate and personal tax, transaction services, outsourcing and wealth management.

How Menzies can assist CICM members
Creditors often seek specialist support from insolvency practitioners to assist in recovering outstanding debts, resolve disputes and improve their financial outcome – and this is where the Menzies Creditor Services team can assist.
Menzies can advise on the best way for you to protect your position when one of your debtors enters, or is approaching, insolvency proceedings. Utilising their extensive experience Menzies work in collaboration with their clients, drawing upon their industry and insolvency sector knowledge, to improve financial outcomes for creditors.

Menzies services to creditors include assisting with retention of title claims, providing representation at creditor meetings, forensic investigations, raising finance, financial restructuring and removing the administrative burden – this includes completing and lodging claim forms, monitoring dividend prospects and analysing all insolvency reports and correspondence.

For more information on how Menzies Creditor Services team can assist you, please visit:
Is your customer insolvent?

Serrala optimizes the Universe of Payments for organisations seeking efficient cash visibility and secure financial processes. As an SAP Partner, Serrala supports over 3,500 companies worldwide. With more than 30 years of experience and thousands of successful customer projects, including solutions for the entire order-to-cash process, Serrala provides credit managers and receivables professionals with the solutions they need to successfully protect their business against credit risk exposure and bad debt loss.

Tinubu Square offers companies across the world the appropriate SaaS platform solutions and services to significantly reduce their exposure to risk, and their financial, operational and technical costs. Easy to implement, our solutions provide an accurate picture of a customers’ financial health through the entire order-to-cash cycle, improve cash flow, and facilitate control of risk across the organization whether group-wide or locally. Founded in 2000, Tinubu Square is an award winning expert in the trade credit insurance industry, with offices in Paris, London, New York, Montréal and Singapore. Some of the largest multinational corporations, credit insurers and receivables financing organizations depend on Tinubu to provide them with the means to drive greater trade credit risk efficiency.

YayPay by Quadient makes it easy for B2B finance teams to stay ahead of accounts receivable and get paid faster – from anywhere.  

Integrating with your existing ERP, CRM, accounting and billing systems, YayPay organizes and presents real-time data through meaningful, cloud-based dashboards. These increase visibility across your AR portfolio and provide your team with a single source of truth, so they can access the information they need to work productively, no matter where they are based. 

Automated capabilities improve team efficiency by 3X and accelerate the collections process by making communications customizable and consistent. This enables you to collect cash up to 34% faster and removes the need to add additional resources as your business grows.

Predictive analytics provide insight into future payer behavior to improve cash flow management and a secure, online payment portal enables customers to access their accounts and pay at any time, from anywhere. 

Contact Details

Shoosmiths’ highly experienced team will work closely with credit teams to recover commercial debts as quickly and cost effectively as possible. We have an in depth knowledge of all areas of debt recovery, including:

  • Pre-litigation services to effect early recovery and keep costs down
  • Litigation service
  • Post-litigation services including enforcement
  • Insolvency

As a client of Shoosmiths, you will find us quick to relate to your goals, and adept at advising you on the most effective way of achieving them.

Onguard is specialist in credit management software and market leader in innovative solutions for order to cash. Our integrated platform ensures an optimal connection of all processes in the order to cash chain and allows sharing of critical data.

Intelligent tools that can seamlessly be interconnected and offer overview and control of the payment process, as well as contribute to a sustainable customer relationship.
In more than 50 countries the Onguard platform is successfully used for successful credit management.Contact: Linda Born ( (0) 20 396 683 24?