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Press Release: CICM launches Development Programme

(September 2021) The Chartered Institute of Credit Management (CICM) has today launched its development partnership programme, allowing in-house credit control teams to integrate a training programme into their work schemes.

The new programme is the culmination of multiple trials with corporate partners to ensure team members are getting the most from the programme. It will enable businesses to tailor their in-house training to suit multiple experience levels, as well as languages and geographies.

The scheme will not only be tailored to individual partner needs but ensure that all team members enrolled get the maximum amount of training, including face-to-face learning, access to a back catalogue of recorded training, and interactive workshops and networking events. The programme is being launched due to the shift in learning during the pandemic, and the fact that teams are continuing to work remotely.

Johnson & Johnson, the American multinational pharmaceutical conglomerate, was one of the first development partners to join the initial scheme three years ago. Since then, three separate cohorts consisting of 60 colleagues in total have taken part in the programme.

The initial development partnership trial between Johnson & Johnson and the CICM was formed in 2018 and launched with a trial of 10 students in Prague, one of Johnson & Johnson’s European global finance hubs.

Olivier Theodore, Senior Finance Manager – Invoice To Cash at Johnson & Johnson said whilst the initial partnership was formed as a trial, the results led to the renewal of the programme in 2021: “The development programme has been great success not only for our business but also for our team members. We’re now able to provide them with the opportunity to learn at their own pace whilst continuing to progress in their career.

“Whilst the initial class proved to be a success, we’ve seen improvements every year thanks to the collaborative nature of the programme. We’re able to enact change in certain elements of the training to ensure we’re getting the best out of the programme for the learners. We’re looking forward to enrolling our fourth cohort in the coming months.”

After a successful initial cohort and learnings for both parties, the CICM has developed the programme based on feedback directly from students and from Karen Tuffs (Local Senior I2C Credit Controller, EMEA Vision) Johnson & Johnson’s programme coordinator.

Sue Chapple, Chief Executive of CICM said the programme will give corporate partners more flexibility whilst giving learners greater access to training: “We know that learning whilst progressing in one’s career can be difficult, but a partnership programme like this will allow students to learn at their own pace as well as providing our partners with a global programme to support their teams in their own professional development.

“Employees, now more than ever, are looking towards their employers to provide them with opportunities to progress and this programme gives both parties the flexibility to do just that.”

Whilst all development programme packages are tailored specifically for the individual partners, all employees enrolled will be granted a CICM membership which will include a wide range of support options and benefits, including:

  • Relevant E-learning and training webinars
  • Virtual interactive workshops
  • Recorded Bitesized training
  • Face-to-face training
  • Apprenticeships and Ofqual recognised qualifications
  • Connections to network and share best practice
  • CICM Mentor Hub
  • Credit Management magazines
  • Recognition through CICM membership grades (FCICM, MCICM and ACICM)

For more information on the CICM’s partnership programmes, or to speak to the team, please visit: or contact


For further press information, please contact:

Sam Wilson

Gravity Global

07542 375 236