Credit Control and Collections
Psychology of Telephone Collections
Gain an insight into psychology of collections. Develop skills to deal more effectively with customers. Learn about the latest communication techniques for influencing and achieving a result.
What will you gain?
Who is it for?
Credit controllers and team leaders who are dealing with customers and need more advanced skills to overcome difficult and challenging non- payment situations
What will it cover?
Duration: One day
Delivery: At your offices
Timing: At your convenience
Tailored: Programme delivery can be tailored to meet your particular requirements