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Shell maintains high standards with fifth CICMQ accreditation

Despite a further period of re-organisation to reduce costs and increase efficiency within the business caused by continuing low oil prices, Shell has achieved CICMQ accreditation for the fifth time.

“We are in a similar position to two years ago with more jobs moved to shared service centres or made redundant and again we looked to the re-accreditation to get an outside view of our processes and see whether we have gone too far or missed anything,” says Thomas Thies, Global Credit Policy and Governance Manager at Royal Dutch Shell.

“CICMQ praised Shell for its flexibility and ability to permanently adjust the organisation to the business needs and for our ongoing aim to realise efficiency gains. We are pleased with the outcome, passing the accreditation with no issues raised and also receiving special praise for our results expressed in DSO, Overdue percentage and loss ratio.”

Chris Sanders, CICMQ Assessor, says Shell’s results remain at the very highest level: ‘These are exceptional results by anyone’s standards, but add the level of change, the migration of work, the growth of the Credit Operations Centres, the number of new staff to populate these centres, which continue to grow and the complexity and size of the business, and these numbers are even more remarkable. It is a testament to real and sustained focus on credit management excellence.’

‘Shell remains an extremely structured and controlled environment for credit management and there is very little that can be improved upon.’