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Sue Chapple appointed new CEO of professional credit management body

Press Release – 19 June 2020

Sue Chapple has succeeded Philip King as Chief Executive of the Chartered Institute of Credit Management, the world’s largest professional credit management organisation.

Sue, who joined the CICM as Director of Strategic Relationships in 2018, has been interim CEO since Philip’s departure to become interim Small Business Commissioner in March.

In confirming Sue in the role, Peter Whitmore, CICM Chairman, praised Sue’s work in supporting the CICM’s 8,000 members through the current crisis: “Sue has hit the ground running and demonstrated exemplary resilience, guiding the team at HQ and lifting the presence of the CICM across our industry and membership despite the CICM facing enormous difficulties,” he said.

“The Board is confident that Sue has demonstrated the appropriate expertise required to manage the Institute out of lockdown, which has to be our focus for the rest of 2020 and to take it forward. We hope members will join with us in congratulating her on her appointment and in giving her our full support.”

Sue has worked at a senior level in the industry for more than 25 years, with particular knowledge and experience of the Public Sector and Utilities. She was previously Head of Revenue Management at EDF Energy and a Director of the debt market integrator Indesser, a joint venture between the Cabinet Office and the TDX Group. Her early career was with TSB Bank where she spent 15 years, latterly as branch manager.

Sue said she was honoured to be taking on the full role: “The CICM is a prestigious organisation with a proud history of championing best practice credit management, supporting small businesses, and keeping the cash flowing at every level of the British economy. Our members’ skills and qualifications are needed today more than ever, and my priority will be on supporting them and the business community on the long road to economic recovery.”

Sue has been a member of the CICM for over 20 years, a Fellow for 15, and an active member of Advisory Council and Executive Board.




For further press information, please contact:

Gravity Global – 0207 330 8810

Sean Feast – 07778 045975,

Iona Yadallee – 07733362682,



About the CICM:

The Chartered Institute of Credit Management (CICM) is the largest recognised professional body in the world for the credit management community. Formed in 1939, the Institute was granted its Royal Charter in 2014. Representing all areas of the credit and collections lifecycle, it is the trusted leader and expert in its field providing its members with support, resources, advice, and career development as well as a networking and interactive community. In addition to its comprehensive suite of qualifications and learning opportunities, events and magazine ‘Credit Management’, the CICM administers the Prompt Payment Code for BEIS. Independently, and through collaboration with business organisations, it provides vital advice to businesses of all sizes on how best to manage cashflow and credit.