Founder member of FECMA

Advancing the credit profession



Thames Valley Branch Committee Biographies

Gary Baker MCICM(Grad)
Currently Chairman of the Thames Valley Branch and have
spent the last 8 years working for Verizon in Finance (Bill
to Cash). Current role is a governance one overseeing an
outsource operation in India and Poland. Prior to Verizon
14 years were spent managing teams in a number of debt
collection agencies including one in Australia. First job after
college was working for Barclays Bank (5 years).

Jason Braidwood FCICM(Grad)
Vice Chair
Currently Vice Chairman of the Thames Valley CICM branch
and is FCICM(Grad) – qualified in 2001.
Has over 23 years of experience in Credit Industry and
current role is Head of Credit and Collections for Business
Information provider Creditsafe Group which also involves
chairing Credit Round Table events and Credit Circles.
Previous roles include Head of Credit for ATS Euromaster
(11 years), British Gas (2 years) and Credit Manager for
Factoring and Asset Based Lending companies. Also held a
consultancy role with Experian for 7 years that included
expertise in Credit Risk, Collections, Policies and
Heavily involved with CICM HQ in supporting Education
matters, Think Tank meetings, Masterclasses and other
Holds UEFA coaching badge and enjoys coaching football to
children and adults as well as spending time with his wife
Louise, daughter Olivia and son Alexander.

Peter Courtnage MCICM
Head of Credit Management for Alphabet (GB), part of
BMW Group Financial Services and I have held this position
since 2012. Prior to joining BMW Group in 2009 I worked
for Barclays for 20 years in a variety of roles predominantly
in Corporate Relationship Banking.

Dee Weston FCICM
I have worked in the credit industry for many years, and
the last 20 years in the IT sector. I am the Credit Manager
for a Global IT Distributor, and recently became Secretary
for the Thames Valley branch of the CICM, which I
thoroughly enjoy and still learning so much. My company
recently became QICMQ accredited which was a wonderful
achievement as it recognised the professionalism credit
delivers to a business. My husband Paul has learned to live
with many late nights because of work, but thinks it is a
bonus as I rush in with a takeaway – not good on the waist
line though. My role is very rewarding, although trying and
requires extreme patience, but I would not change it.

Ruth Howard ACICM
I am the Membership Officer of the Thames Valley Branch
and have spent the last 14 years working for Verizon in
Finance (Bill to Cash).
Current role is an Issue Resolution Specialist handling
escalated billing and payment related disputes for our
European operations.
Prior to my current role, I was a Credit and Collections
Team Leader and have also spent time working in Debt
I have also worked in Factoring industry was a Credit
Controller at Bonham’s Auctioneers and Angels & Bermans
Costumiers in London.
I really enjoy meeting our new members, promoting the
CICM to local secondary schools and colleges and attending
our regular events.

Jon Swan FCICM
Committee Member
Head of Credit Services at Hachette UK. Jon has been in
Credit Management since 1983 when he joined Calor Gas.
In 1989 he joined VCI in the Entertainments industry and
stayed with them until 1996 when he joined the rapidly
growing success story that was Dell Computers. In his ten
years service with Dell Jon twice managed the UK Credit
teams and spent several years as their EMEA Credit
Manager. Jon left following the transition of credit control
into India and set up a training and consultancy business
which over three years saw a lot of activity training credit
control mostly in County and District Councils. After a year
working on contract in an EMEA role with Johnson &
Johnson Visioncare Jon spent six months at Musgraves. In
2009 he joined Hachette (at the time the largest book
publisher) as Credit Manager for the Bookpoint division, but
is now Head of Credit Services for Hachette UK managing a
team of over 30. Jon is a Fellow of the CICM and was on
the Thames Valley Branch Committee for several years
before leaving in 2006 but returning in 2014.

Heidi Pocock ACICM
Committee Member
Heidi has spent the last 11 years working in collections and
credit. She has been a member of the CICM, and a
member of the committee for a few years now. She has
achieved the CICM Level 3 certiification. She is passionate
about promoting credit as a career and has attended a
number of careers events with fellow members, and enjoys
helping to organise branch events. She also sings in a local
Rock Choir and is part of her company Toastmasters