Travis Perkins builds on its CICMQ accreditation
THE UK’s largest builders’ merchants, Travis Perkins PLC, excelled in a number of key areas while being re-accredited for CICMQ, and has produced a number of training documents that are the best the accreditor has seen. Travis Perkins operates over 20 businesses across the UK and owns 19 product brands within these businesses, operating from 2,000 locations with over 2,250 employees.
It has separate credit teams for each individual brand – General Merchanting is the biggest in the group with 86 in the team and has a turnover of c£1,628 million from c200,000 customers. Michelle Maddock MCICM, Head of Credit – General Merchanting at Travis Perkins, says that accreditation has led to further training of its teams to ensure standards are maintained and built upon: “We currently have 12 members of the team studying the Law module from CICM. We also have plans to run some workshops with the CICM on call standards later this year.”