These are live, interactive virtual workshop training sessions, delivered by a qualified trainer, experienced in the subject. Through a series of tasks and discussions, you will access a hands-on training session that offers the best practice approach to essential credit and debt skills
*NEW* CREDIT BOOTCAMP
A must-attend training session for everyone who wants to get credit-fit for the new year.
This interactive programme puts delegates through their paces with dynamic workouts that cover the order to cash cycle. It addresses the impact of the pandemic on business and shows how to adapt to survive. By flushing out poor performing functionalities and strengthening focus on areas of maximum output, this bootcamp will have you fit and ready for anything 2022 throws at you.
If you want to know more details about the course, You can read the Credit Bootcamp programme
Coming soon, register your interest today
*NEW* EFFECTIVE COMMUNICATION IN THE CREDIT ROLE
This live and interactive training session gives you the knowledge, tools and techniques
needed to communicate well in today’s modern credit world. By using well-regarded approaches to communication, and placing them in a credit setting, you will be able to make real and practical changes to your own communications. Whether it’s choosing the right communication tool, negotiating a repayment plan with a customer or resolving a disputed term, this course will help you tackle each situation in a sensitive and professional way.
If you want to know more details about the course, You can read the Effective Communication in the Credit Role programme
Coming soon, register your interest today
*NEW* COLLECT THAT CASH!
A lively, interactive online training session that delivers a boost to collectors new and old.
The programme will give you the knowledge, tools and techniques needed to collect your customer’s payments. It teaches the best approach to collections and offers tried and tested techniques to boost productivity. By facing common obstacles and finding effective responses, the course will reduce slow-moving queries and boost cashflow.
If you want to know more details about the course, You can read the Collect That Cash! programme
Coming soon, register your interest today
*NEW* REFLECT AND DEVELOP
A thought-provoking training session designed to give delegates clear takeaways toward their Continuing Professional Development. The online, interactive programme uses a recognised reflective model of development to help delegates assess their current skills position and identify gaps and opportunities. More than this, it gives tangible methods that allow them to put ideas into action and make them work. Delegates will leave the session with a clear understanding of their CPD pathway and the tools and plans to carry them out.
If you want to know more details about the course, You can read the Reflect and Develop programme
Coming soon, register your interest today
COLLECTION SKILLS FOR THE NEW CREDIT FUTURE
Now that we are in uncertain times, CICM are offering an interactive, online training course that breaks down each stage of the collections process and helps you apply tried and tested techniques to each.
If you want to know more details about the course, You can read the Collection Skills For The New Credit Future Roadmap programme
Wednesday 15 December at 8:30am – Buy Now
ADVANCED SKILLS IN COLLECTIONS
This live and interactive, online training course develops the collections skills, covered in our “Collections for the new Credit Future” workshop. With an emphasis on the practical application of theory in a workplace setting, attendees learn how to use advanced collection, communication, and conflict resolution techniques. They will build confidence and results by practicing their new skills in a safe and positive environment.
If you want to know more details about the course, You can read the Advanced Skills In Collections Roadmap programme
Wednesday 15 December at 10:30am – Buy Now
BEST PRACTICE SKILLS TO ASSESS CREDIT RISK
This live and interactive, online training course helps you understand credit risk. It gives you the knowledge, tools, and techniques necessary to assess your customers and to recommend the appropriate risk controls for each. By working through the stages of credit risk assessment and using the financial and non-financial information available to you, you will build a best practice approach to better credit risk assessment.
If you want to know more details about the course, You can read the Best Practice Skills To Assess Credit Risk programme
Wednesday 15 December at 12:30pm – Buy Now
MEET YOUR TRAINER
 |
Jules FCICM (grad); PGCE, is a qualified teacher, trainer and credit manager with experience in credit and debt specialisms across the O2C spectrum and ancillary businesses, in consumer, B2B and export markets. With over 20 years in active Credit Management and a pivotal role in the development and delivery of teaching and training within CICM, Jules is passionate about helping credit professionals be the best they can be. Her enthusiastic, interactive courses offer practical, workable and realistic approaches to relevant subjects, imparting the knowledge and skills needed to drive positive results and greater confidence. |
