Founder member of FECMA

The recognised standard


Apprenticeship End Point Assessment – Independent Assessor

The Chartered Institute of Credit Management has a vacancy for an independent assessor to mark assignments and conduct professional discussions for apprentices at the end of their Level 2 Credit Controller/Collector and Level 3 Advanced Credit Controller/Debt Collection Specialist apprenticeships.

The role will include:

Assignment marking:
Assessors would mark assignments focusing on technical knowledge, skills and behavioural aspects of apprentices and confirming that the candidates have met the requirements of the Apprenticeship Standard. Training would be provided.

Professional discussion:
Assessors would conduct professional discussions with apprentices to ascertain how well apprentices are performing in their role and whether the apprentice has the knowledge, skills and behaviours required to meet the requirements of the apprenticeship Standard. The professional discussions will need to take place during the working day usually via Microsoft Teams so can be conducted from home as long as suitable equipment is available. Training would be provided.

Essential characteristics are:

  • Minimum 5 years’ experience working in credit management or debt collection and a qualification in credit management or debt collection plus familiarity with the role covered by the apprenticeship and expertise in the specialist option being assessed
  • Credit management/debt collection technical and management expertise to ensure they can assess all areas of the Standard
  • Understanding of the qualifications used within the apprenticeship
  • Ability to demonstrate skills needed to be an assessor
  • No current relationship with the apprentice / employer involved in the assessment.

For an application pack or to discuss the position further, please contact Tracey Turville. T: +44 (0)1780 727272 or E:

Closing date: 31 October 2019


CICM requires an Exam Officer for written exams in Leeds

Are you interested in helping to support CICM qualifications?

CICM deliver written exams twice a year in January and June and require an exam officer who can assist us in Devonshire Hall, Leeds with the invigilation of our exams. Responsibilities will include:

  • receiving exam papers and stationery
  • storing these securely
  • invigilating exam meeting CICM conduct of exam requirements and
  • returning exam stationery to CICM

It would be really helpful if you have had experience of our exam process and you will also preferably be either self-employed or able to invoice from a limited company.

The next exam is due to take place on 13 January 2019 and our exam centre is based at: Devonshire Hall, Cumberland Road, Leeds, LS6 2EQ. Training will be provided by telephone on the exam officer role.

If you would be interested in this vital role for the CICM assessments, please contact Tracey Turville, Awarding Body Officer for an application pack or to discuss the position further. T: +44 (0)1780 727272. E: .

Closing date: 31 October 2019


CICM Advisory Council – Regional Representative for London

We are looking for a Regional Representative for the London region. We need a vibrant, passionate credit champion who is excited about the strategic development of the credit profession and the Institute. Read more about the role and how to apply.


Volunteer Membership Assessors

After recently updating the membership application criteria and process, the CICM has built a strong team of volunteer membership assessors.  This vital role helps us to review CICM professional membership applications at ACICM, MCICM and FCICM level.  With an increased number in applications, we are looking to extend the team.

Could you join the team and help shape the CICM membership of the future?

If you are an MCICM or FCICM member, and have a few hours to spare each month (working via email and online), we would love to hear from you.

Here is the role profile and the application form, but if you want to find out more before you apply please email the membership team at


CICM Learning support Tutor/Coach for Level 3 Certificate/Diploma in Money & Debt advice

The Chartered Institute of Credit Management has vacancies for coaches to support learners working towards achieving the Money & Debt Advice qualifications.

This role will involve advising learners of how to get started; providing expert advice and guidance during their studies; critiquing and providing formative feedback on their assignments prior to submission to Awarding Body for summative marking.

Applicants should have experience working in a relevant field and ideally hold qualifications in Money & Debt Advice /Credit management and Collections.

The full syllabus can be found at

To apply or discuss the position further, please contact

CICM Learning Support Subject Experts and Coaches

Subject experts for ad hoc work supporting resource development working with our education advisers.

Coaches for more regular work supporting learners working towards apprenticeships and CICM qualifications.

The work is flexible and can be fitted around a full-time role. You can choose how many learners you support, although we do have high standards regarding response rates to ensure good customer service.

Please submit this form to our Credit Academy Education Co-ordinator, Deidre Berridge, indicating your preferred areas of work and she will send you an application pack. This will involve supplying further details about your experience and qualifications and, in the case of an assignment coach application, completing a short exercise to help you experience what the work involves. This will enable us to progress our selection process.

If you have any queries, please do not hesitate to get in touch with Deidre at or call +44 (0)1780 722909.



Chartered Institute of Credit Management (CICM), The Water Mill, Station Road, South Luffenham  LE15 8NB. E: ; T: +44 (0)1780 722912; W: