Governance
President and Chief Executive
Glen Bullivant FCICM
Sue Chapple FCICM
Sue Chapple is the Chief Executive of the Chartered Institute of Credit Management (CICM), the largest recognised professional body in the world for the credit management community. Before taking up this role, Sue held the post of Director of Strategic Relationships with the CICM – working collaboratively with a number of organisations in the sector, increasing awareness and building partnerships.
With over 25 years experience in operational credit management across finance, utilities and public sector, Sue is passionate about good business practice, improving cash flow and raising the profile of this critical role within companies and government. She also sits on a number of industry and UK government-led bodies.
The Chartered Institute of Credit Management is advancing the profession by raising awareness, developing and promoting best practice and developing its members across all roles that sit within the credit management lifecycle. Providing ongoing support, qualifications and access to a wide range of resources. CICM was instrumental in developing and supporting the Prompt Payment Code for BEIS and continues to work closely with it.
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Executive Board from 8 September 2026 to September 2028
Peter Gent FCICM(Grad)
Paula Swain FCICM
Laura Brown FCICM(Grad)
Arvind Kumar FCICM(Grad)
Emma Reilly FCICM
Philip Roberts FCICM
The Institute formally became the Chartered Institute of Credit Management (CICM) on 1 January 2015.
You can see the Charter By Laws and Regulations for the Chartered Institute of Credit Management.
Advisory Council from 30 June 2026 to June 2028
Read the CICM Annual Report and Financial Statements for the year ended 31 December 2025 here.
If you have any questions relating to the Governance of the Institute, please contact [email protected]