Professional Standards

The CICM Professional Standards are the globally defining standards for Credit Management and Debt Collections professionals.

What are Professional Standards?

 What are the CICM Professional Standards?

CICM Professional Standards are the globally defining standards for all professionals in the credit and debt management industry. They outline the roles, skills and behaviours of members in the Chartered Institute of Credit Management. CICM Professional Standards help you to define, compare and develop on new and existing skills for your professional development.

Credit Management and Collections Professional Standards Infographic


Credit and Debt Management Specialisms

Credit and debt management is a dynamic function essential to the success and survival of organisations.

The size of teams depends on the nature of the organisation and can vary from a single, experienced credit manager for a business to large teams of over 50 credit controllers and debt collection specialists in organisations such as banks, utilities companies and government departments. Some operations provide third party services for other organisations and specialise in debt collection, debt purchase or other allied services such as debt recovery, litigation or enforcement

The diagram below summarises key credit management and debt management specialisms. You can navigate through each specialism and benchmark yourself on the standard.

Technical Specialisms of the Credit Management and Debt Collections Industry




How do Professional Standards Help Me?

How do Professional Standards Help Me?

The Professional Standards set the bar of credit and debt management professionals. They are a pathway for development and represent the skills of our members.

The Professional standards ensure that you:

  • Know the next steps for your development
  • Display your current skill sets to employers
  • Grow your career
  • Develop your skills

CICM Professional Standards showcase and develop your skills. Take a look at each section

Business Skills



Personal Skills


Behaviour Skills



Take a skills audit

CICM Members can benchmark their Skills with a Professional Standards Audit in CICM Knowledge Hub


Become a Member

If you're ready to take the next big step in your Credit Management and Collections Career, become a member today.

Become a Member