About The Chartered Institute of Credit Management

The home for Credit Management and Collections

The Chartered Institute of Credit Management (CICM) is the largest recognised professional body in the world for the credit management community.

With a legacy spanning over eight decades, we have represented all areas of the Credit Management and Debt Collections lifecycle, as experts in our field, providing our valuable membership community with support, resources, advice, networking and career development.

85 years of advancing the Credit Profession.

For 85 years, the Chartered Institute of Credit Management (CICM) has strived for the continuous enhancement and development of Credit Management and Debt Collections Professionals worldwide. As a Professional Body, we pride ourselves in setting the benchmark with Membership, Training and Qualification Courses that develop members of the Institute into Credit Professionals that stand out from the crowd.


We pride ourselves in setting the highest standards and offer a comprehensive range of training and Ofqual regulated qualifications that have become the recognised standard in the credit profession. We equip our members with the professional skills they need at every stage in their career, with flexible learning opportunities that work for them and help organisations of all sizes manage credit and maximise cash collection efficiently in an increasingly challenging business environment.

We serve our members through a comprehensive programme of publications, communications, helplines, conferences and regional events, we ensure our members are supported, kept up-to-date and equipped to meet the demands of the crucial role they perform in modern business. Our website resources are complemented by a range of webinars and social media activity.

We promote professionalism and best practice throughout all of our Training, Qualifications, Membership Benefits and CICMQ accreditation scheme.

By being a member of the Chartered Institute of Credit Management, you are an example of best practice and setting an example. Join us, in a growing Credit Management Community.


About Our Royal Charter

The Royal Charter

CICM was granted with a Royal Charter from the Queen which took effect on 1 January 2015. The grant of new charters is rare, typically reserved for distinguished professional organisations or reputable charitable institutions with a proven history of success and financial stability. In the context of professional organisations, these charters are granted when they fulfil a unique role in a specific field of activity that is not already represented by existing professional bodies. Therefore, gaining such an honourable accolade holds immense significance for us and the entire Credit Industry. The perpetual acknowledgment we receive as the official professional body for Credit Management is truly invaluable to our CICM Members.



Meet some of the people behind the Chartered Institute of Credit Management

Meet the team from our Headquarters in Peterborough and don't forget the powerful communities that make our incredible branches, who are just as much as important in the fulfilment of the  Chartered Institute of Credit Management's mission.

Senior Leadership Team


The Wider Team