The Chartered Institute of Credit Management (CICM) is the largest recognised professional body in the world for the credit management community.
With a legacy spanning over eight decades, we have represented all areas of the Credit Management and Debt Collections lifecycle, as experts in our field, providing our valuable membership community with support, resources, advice, networking and career development.
We pride ourselves in setting the highest standards and offer a comprehensive range of training and Ofqual regulated qualifications that have become the recognised standard in the credit profession. We equip our members with the professional skills they need at every stage in their career, with flexible learning opportunities that work for them and help organisations of all sizes manage credit and maximise cash collection efficiently in an increasingly challenging business environment.
We serve our members through a comprehensive programme of publications, communications, helplines, conferences and regional events, we ensure our members are supported, kept up-to-date and equipped to meet the demands of the crucial role they perform in modern business. Our website resources are complemented by a range of webinars and social media activity.
We promote professionalism and best practice throughout all of our Training, Qualifications, Membership Benefits and CICMQ accreditation scheme.
By being a member of the Chartered Institute of Credit Management, you are an example of best practice and setting an example. Join us, in a growing Credit Management Community.
About Our Royal Charter
The Royal Charter
CICM was granted with a Royal Charter from the Queen which took effect on 1 January 2015. The grant of new charters is rare, typically reserved for distinguished professional organisations or reputable charitable institutions with a proven history of success and financial stability. In the context of professional organisations, these charters are granted when they fulfil a unique role in a specific field of activity that is not already represented by existing professional bodies. Therefore, gaining such an honourable accolade holds immense significance for us and the entire Credit Industry. The perpetual acknowledgment we receive as the official professional body for Credit Management is truly invaluable to our CICM Members.
Meet some of the people behind the Chartered Institute of Credit Management
Meet the team from our Headquarters in Peterborough and don't forget the powerful communities that make our incredible branches, who are just as much as important in the fulfilment of the Chartered Institute of Credit Management's mission.
Senior Leadership Team
Sue Chapple FCICM
Sue Chapple is the Chief Executive of the Chartered Institute of Credit Management (CICM), the largest recognised professional body in the world for the credit management community. Before taking up this role, Sue held the post of Director of Strategic Relationships with the CICM – working collaboratively with a number of organisations in the sector, increasing awareness and building partnerships.
With over 25 years experience in operational credit management across finance, utilities and public sector, Sue is passionate about good business practice, improving cash flow and raising the profile of this critical role within companies and government. She also sits on a number of industry and UK government-led bodies.
The Chartered Institute of Credit Management is advancing the profession by raising awareness, developing and promoting best practice and developing its members across all roles that sit within the credit management lifecycle. Providing ongoing support, qualifications and access to a wide range of resources. CICM was instrumental in developing and supporting the Prompt Payment Code for BEIS and continues to work closely with it.
+44 (0)1780 722912
+44 (0)7741884916
Robert Norman
I have 25 years of experience covering various Project Management, Account Management & Service Delivery roles across Public and Private Industry sectors. I have a proven track record of leading organisations in the design, delivery and governance of end-to-end digital transformation changes to create efficiencies for in-house teams and provide a great customer experience to attract and maintain members. I have also held various voluntary roles within education and local community-shared services.
Luke Sculthorp FCICM
Post University, in summary my career started in retail banking with Northern Rock plc, experiencing first-hand the credit crunch of 2008, I subsequently moved into the credit services sector, joining a trade body representing debt collection, where my passion for learning was cultivated. From then on, I have been associated with the credit industry until today.
I am a surf loving Cornishman who finds himself living in West Yorkshire, enjoying the beautiful Heathcliff countryside, yet missing the Polzeath beach sand on my feet!
I’m a keen Cricketer, having represented senior teams across Cornwall, Devon, Yorkshire & Northumberland, as well as a lifelong Plymouth Argyle F.C. supporter and subsequent ‘Ginsters Pasty fan’.
I am delighted to be joining the team and helping heighten professionalism across all domestic and international credit markets.
Chris Brooks
Chris has held several senior roles, and has significant experience at Board and Committee level, more recently in public bodies working with members, directors and wider stakeholders to deliver strategy whilst meeting regulatory requirements in complex systems. Chris most recently held the role of Chair of the Audit Committee for Peterborough City Council. His experience spans 10 years in practice (PWC), 15 years in the private sector, and 10 years in the public sector.
Dr Debbie Tuckwood BA (Hons) FCIEA
Debbie is an experienced educator who has been involved for over 40 years in a wide range of areas such as teaching, curriculum development, teacher training, examinations and occupational standard setting. She has held leadership roles at the Institute since 2001.
Debbie developed and implemented the Institute’s current regulated awarding body and learning provision systems, including online learning, and gained accreditation for the CICM Credit Academy, Awarding Body, Trailblazer apprenticeships and our professional qualifications in credit and collections, money and debt advice and enforcement. She is currently leading the development of professional standards for credit management.
Having completed a doctoral research project into the use of qualifications in credit management departments as a catalyst for performance, Debbie has considerable experience in linking training to qualifications pathways to create tailored professional development solutions for major corporations.
In her spare time she enjoys the outdoors: sailing, walking, gardening, watching Nottingham Forest FC, and spending time with her family. Debbie also uses her expertise in Sierra Leone as a volunteer for the conservation education programme run by the Tacugama Chimpanzee Sanctuary.
+44 (0)1780 722 909
Iain Young FCICM
Now FCICM qualified, my early career within the financial services sector progressed to performing senior roles with responsibility for credit management for several leading U.K. law firms. I have developed extensive skills and experience in credit and revenue control, legal/regulatory compliance, process design, and improvement, people and project management, credit risk analysis, and legal recoveries. I've consolidated this practical knowledge with academic learning through the Chartered Institute of Credit Management, achieving MCICM Graduate status in 2017.
The Wider Team
Andrea Perry
An experienced, results orientated, customer focused professional with a wide spectrum of commercial and operational skills to deliver exceptional customer service. A good all round team player with a can-do attitude with the ability to lead, develop and motivate a team as well as being able to work individually.
Andrew Morris
My strengths are creative design and typography.
More than 25 years experience in the design sector. Designing sharp eye catching editorial layouts and creating fresh looking promotional artwork for marketing departments.
Ayman Trabelsi
Becki Sharpe ACIM
Managing the end-to-end processes associated with planning, facilitating and resourcing CICM's regular events for its members.These include Workshops, Showcases, Education & Law Conferences and our annual Fellows Lunch. Along with a whole host of Industry related Webinars!
Holly Gentry
Ivan Carvalho
Jules Eames FCICM (grad), PGCE
I have the pleasure of developing and delivering best practice content for CICM, the leading organisation in Credit Management. As an experienced and qualified credit professional, I share my knowledge and experience with my credit peers.
Nevin Nice
I am a proactive and diligent marketing professional with a proven track record of successfully executing comprehensive campaigns across various platforms. My experience in the field has refined my critical skills in data analysis and analytics, outreach marketing, and given me a deep understanding of consumer demographics.
Thomas Sharman
I'm a 21 year old from Spalding, Lincolnshire and I'm a massive geek. From music and gaming to TV and football, there is very little that I don't like to get involved with.
All of those things have made me passionate about strategy, crafted an eye for analytics and the motivation to make memorable customer journeys through innovative content, campaigns and communications that convert.
The Inspire Education Group recognised me as an Advanced Apprentice of the Year, awarded to me as a result of the quality of the work I produced during my apprenticeship - an award that I see as a true testament of my knowledge, diligence, passion and dedication to the work that I produce every day.
Tracey Turville
I consider myself to be highly organised, conscientious, committed, and professional. I enjoy taking responsibility and achieving results. I believe I possess the ability to multi-task and enjoy diverse and challenging roles.
Key Skills
Organisational skills
Multi-tasking skills
Excellent Microsoft Office skills
Fully conversant with work place technologies
Good attention to detail
Specialties: Awarding Body administration, IT, organisation