Learn about Study Methods
Explore CICM Study Methods and work towards your CICM Qualification
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Explore our Qualifications
CICM Qualifications are regulated by Ofqual, Qualification Wales and, CCEA (Regulations) and available in Apprenticeships or a range of study options, as well as the Education and Skills Funding Agency (ESFA) for End Point Assessment (EPA).
If you want to get started with a CICM Qualification, we would advise that you identify which Study method would be best for you.
Credit and Collections
Many Credit and Collections roles specifically require CICM qualifications or evidence that you are working towards them.
Money and Debt Advice
Ofqual regulated and accredited against the Money and Pensions Service (MaPS) Quality Framework for initial contact, support work and advice work.
Enforcement
CICM has worked with the High Court Enforcement Officers Association (HCEOA) to develop qualifications at Level 2, 3 and 4 for those working in the enforcement industry.
Funded Study Options
Discover CICM Qualification Funded Study Options and begin the first step to achieving your Qualification.
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CICM Qualification Badges
Display your Qualifications in Credit and Collections, Money & Debt Advice and Enforcement proudly with CICM Digital Badges
View moreWhat Level of Qualification is right for me?
How to choose your CICM Qualification level:
Level 2 CICM Qualifications
These are referred to as "Entry Level" CICM Qualifications. They are the benchmark for credit controllers, collectors and enforcement agents working in operational roles, with little or no experience in the profession.
Level 3 CICM Qualifications
These are referred to as the "Intermediate" CICM Qualifications. They are the benchmark for credit controllers and collectors working in senior operational roles.
Level 5 CICM Qualifications
These are referred to as the "Advanced" CICM Qualifications. These are the benchmark for credit and collections professionals at a managerial or strategic level.
Are you eligible for an exemption?
Recognition of prior learning
The CICM accredits prior learning, and learners may apply for an exemption for one or more units if they have passed a relevant subject in an equivalent qualification. This must be at the same or a higher level.
A request for exemption should be made in writing on registration with the CICM, and be supported by copies of certificates and official confirmation of the subjects or units passed. It may also be necessary to provide syllabus details so that the Institute can determine the degree of match between the qualifications being considered and its own units.
Examination exemptions will not be awarded for units where a candidate has previously sat and failed that unit in an CICM examination. Also, only the CICM can advise on eligibility for exemptions. Exemptions are not valid until the relevant fee has been paid.
For further information please contact [email protected]
CICM Moderator Feedback Reports
Moderator Feedback Reports are useful resources to help learners with their assignments to help them achieve a good result.
Credit and Collections Qualification
Level 2
Business Communication & Personal Skills
Consumer Telephone Collections
Commercial Telephone Collections
Level 3
Advanced Business Communications and Personal Skills
Advanced Collections
Credit Risk Management
Debt Recovery Management
Advanced Enforcement
Level 5
Advanced Credit Risk Management
Compliance with legal, regulatory, ethical and social requirements
Legal Proceedings & Insolvency
Process Improvement
Strategic Communications and Leadership
Strategic Planning
Money and Debt Advice
Money and Debt Advice Qualification
General Money & Debt Advice principles & practice
Debt Prioritisation principles & practice
Court Procedures and Enforcement Action principles & practice
Non-statutory solutions & budgeting advice principles & practice
Statutory solutions & budgeting advice principles & practice
Money & Debt Advice Call Handling principles & practice
Steps to start your Qualification
2. Choose your Level - Watch our video on how to know which level is right for you.
3. Choose your method of study and enrol onto either of the methods
Learner Wider Reading List
Explore our wider reading list to help with your studies, below:
