Latest News
Have Your Say: Tackling Late Payment Across Europe
In September 2023, the European Commission proposed a new Regulation to replace the existing 2011 Late Payment Directive, aiming to strengthen measures against late payment in commercial transactions.
Your input will help provide a clearer picture of payment behaviours across the EU and inform future strategies to combat late payment.
Survey closes: 25 September 2025
Get Qualified
With a variety of study methods, choose the professional body for Credit Management and Debt Collections and achieve a globally recognised and regulated CICM Qualification to enhance your career.
Upskill with Training
Upskill your team with gold-standard training across the order-to-cash lifecycle. Made by experts in their field, we're putting the "best" in best practice with CICM Training.
Best Practice
Display your organisation's dedication to best practices in the Credit Management and Debt Collections industry with a CICMQ Accreditation by the Chartered Institute of Credit Management.
Resources and Events
Our Corporate Partners
Bottomline
Bottomline helps businesses transform the way they pay and get paid. A global leader in business payments and cash management, Bottomline’s secure, comprehensive solutions modernize payments for businesses and financial institutions globally. With over 30 years of experience, moving more than $10 trillion in payments annually, Bottomline is committed to driving impactful results for customers by reimagining business payments and delivering solutions that add to the bottom line. Bottomline is a portfolio company of Thoma Bravo, one of the largest software private equity firms in the world, with more than $130 billion in assets under management. For more information visit www.bottomline.com.
- Email:
- [email protected]
- Phone:
- 01189 258 250
- Website:
- www.bottomline.com/uk
- LinkedIn:
- https://linkedin.com/company/bottomline-payments/
Corcentric
Transform your Accounts Receivable with Corcentric’s Managed AR Solution. Our commitment? Dramatically reduce your Days Sales Outstanding (DSO) to just 15 days. By combining expert AR management with strategic funding solutions, we enhance cash flow and streamline operations, freeing up resources and reducing costs. Discover a new standard in AR efficiency—because better cash flow starts with smarter AR management.
- Email:
- [email protected]
- Phone:
- 020 317 71713
- Twitter:
- https://x.com/corcentric?lang=en-GB
- Website:
- www.corcentric.com
- LinkedIn:
- https://linkedin.com/company/corcentric/,
Court Enforcement Services
High Court Enforcement that will Empower You!
We help law firms and in-house debt recovery and legal teams to enforce CCJs by transferring them up to the High Court. With our fast, fair and personable approach to service, we work harder to bring you the sector’s best results without risking client reputation.
- Free Transfer Up process of CCJ’s to High Court
- Market-leading recovery rates
- Over 100,000 writs, recovering >£187 million since 2014
- Real-time access to cases via our Award-Winning App
- Our highly trained and certificated agents cover every postcode in England & Wales.
FAST. FAIR. FOR YOU
- Email:
- [email protected]
- Phone:
- +44 (0)7525 119 711
- Website:
- www.courtenforcementservices.co.uk
Credica
Building on our mature and hugely successful product and world class support service, we are re-imagining our risk awareness module in 2019 to allow for hugely flexible automated worklists and advanced visibility of areas of risk. Alongside full integration with all Credit scoring agencies (e.g. Creditsafe), this makes Credica a single port-of-call for analysis and automation. Impressive results and ROI are inevitable for our customers, who also have an active input into our product development and evolution.
- Email:
- [email protected]
- Website:
- www.credica.co.uk
Dun & Bradstreet
At Dun & Bradstreet, we have a standardised risk approach to help make confident, timely, and accurate lending and credit decisions. We help businesses access up-to-date and timely data on hundreds of millions of global businesses. And we don’t limit how often you’re able to run checks on businesses in your portfolio. So, you can be sure you always have the latest information on the companies you choose to do business with – whether micro businesses run by a single person right up to large, international enterprises.
- Email:
- [email protected]
- Phone:
- 0808 239 7001
- Website:
- www.dnb.co.uk
- LinkedIn:
- https://linkedin.com/company/dun-&-bradstreet/
Esker
Esker’s Accounts Receivable (AR) solution removes the all-too-common obstacles preventing today’s businesses from collecting receivables in a timely manner. From invoice delivery to cash application, Esker automates each step. Esker’s automated AR system powered by TermSync helps companies modernise without replacing their core billing and collections processes. By simply automating what should be automated, customers get the post-sale experience they deserve and your team gets the tools they need.
- Email:
- [email protected]
- Website:
- www.esker.co.uk/
FIS
FIS is a financial technology company providing solutions to financial institutions, businesses and developers. We unlock financial technology that underpins the world’s financial system. Our people are dedicated to advancing the way the world pays, banks and invests, by helping our clients confidently run, grow and protect their businesses. Our expertise comes from decades of experience helping financial institutions and businesses adapt to meet the needs of their customers by harnessing the power that comes when reliability meets innovation in financial technology. Headquartered in Jacksonville, Florida, FIS is a member of the Fortune 500® and the Standard & Poor’s 500® Index.
- Website:
- FISglobal.com
- LinkedIn:
- https://linkedin.com/company/fis/
Genius Software Solutions Limited
Genius provides solutions designed to enhance your customer engagement with compliance in full focus; our team have decades of operational experience in the Debt & BPO space.
As a global outreach partner our technology drives compliance and operational efficiency to help your business thrive.
- Streamline Collections; Payments & Asset Recovery, whether this be inhouse or within a BPO setting with our Adept Platform.
- Enhance customer engagement with our fully cloud-based omnichannel platform, Commpli.
Established in 2009 by industry veterans, we bring extensive experience in overcoming the frustrations commonly associated with traditional software in the sector. Our solutions are built upon a foundation of partnership; we're committed to supporting our clients' growth and evolution.
With over a decade of innovation, we've helped businesses worldwide enhance efficiency, optimise workflows, and respond to the dynamic needs of a changing marketplace.
We believe in minimising complexities and eliminating unnecessary hurdles. We ensure a clear roadmap, providing our clients with all the necessary tools and continued support to ensure maximum productivity and success.
- Email:
- [email protected]
- Phone:
- +44 141 280 0275
- Website:
- www.geniusssl.com
- LinkedIn:
- https://linkedin.com/company/genius-software-solutions-limited
Hays Credit Management
Hays Credit Management is a national specialist division dedicated exclusively to the recruitment of credit management and receivables professionals, at all levels, in the public and private sectors. As the CICM’s only premium corporate partner, we are best placed to help all clients and candidates recruitment needs as well providing guidance on CV writing, career advice, salary bench-marking, marketing of vacancies, advertising and campaign led recruitment, competency based interviewing, career and recruitment trends.
- Email:
- [email protected]
- Phone:
- +44 (0)7834 260029
- Website:
- www.hays.co.uk/
Key IVR
Credit Management’s Corporate partnership scheme. The CICM is a recognised and trusted professional entity within credit management and a perfect partner for Key IVR. We are delighted to be providing our services to the CICM to assist with their membership collection activities.
Key IVR provides a suite of products to assist companies across the globe with credit management. Our service is based around giving the end-user the means to make a payment when and how they choose. Using automated collection methods, such as a secure telephone payment line (IVR), web and SMS allows companies to free up valuable staff time away from typical debt collection.
As well as inbound payment services, Key IVR provides a state-of-the-art outbound platform delivering automated messages by voice and SMS. In a credit management environment, these services are used to cost-effectively contact debtors and connect them back into a contact centre or automated payment line.
- Email:
- [email protected]
- Phone:
- +44 (0)1302 513000
- Website:
- www.keyivr.com/
Menzies
Operating across seven UK offices, Menzies LLP is an accountancy firm delivering traditional services combined with strategic commercial thinking. Our services include: advisory, audit, corporate and personal tax, corporate finance, forensic accounting, outsourcing, wealth management and business recovery – the latter of which includes our specialist offering developed specifically for creditors. For more information on this, or to see how the Menzies Creditor Services team can assist you.
- Email:
- [email protected]
- Phone:
- +44 3309 129828
- Website:
- www.menzies.co.uk/creditor-services
My DSO Manager
My DSO Manager is an intelligent SaaS AR and credit management solution for SMEs to international enterprises, helping AR analysts manage risk, maximize cash collection and streamline the credit-to-cash cycle, by a real-time insight to KPIs.
Due to its inventive in-house IT teams and their tight collaboration with support staff, many of whom were credit managers at large firms, it can quickly integrate any ERP data and customize as needed.
- Email:
- [email protected]
- Phone:
- +33(0)4.58.00.36.76
- Website:
- www.mydsomanager.com
Redflag Alert
RedFlag Alert works towards growing and protecting businesses by using advanced machine learning and AI technology data to provide businesses with information so they can
deliver best in class sales, credit risk management and compliance.
Red Flag uses real time data to help Sales and marketing teams match their ideal customer profile with our detailed company search, providing businesses with accurate information needed to make key business decisions and grow.
- Email:
- [email protected]
- Phone:
- 07467625320
- Website:
- www.redflagalert.com/
Shakespeare Martineau
Shakespeare Martineau offers expert debt and asset recovery services, helping businesses navigate complex financial challenges across various sectors, including energy, manufacturing, breweries, government, vehicle leasing and finance. Our highly experienced team provides comprehensive support for both regulated and unregulated debt, acting as an extension of internal collections processes when needed. Our primary aim is to keep client costs low while considering the emotional impact on debtors, engaging empathetically to reach solutions.
We offer a cradle-to-grave service for both B2B and B2C collections, including domestic and international pre-legal collections. Our team of more than 70 experts delivers transparent fee plans, bespoke service and flexible case management. Additional support includes training, advice and sector resources, along with litigation and mediation services. Our approach ensures clients can focus on core business activities while we manage debt recovery efficiently and empathetically.
- Email:
- [email protected]
- Phone:
- 01789 416440
- Website:
- www.shma.co.uk
STA International
STA International is a trusted leader in credit management, providing expert solutions in global debt recovery, outsourced credit control, address tracing, and legal debt recovery. For over 30 years, we’ve helped businesses of all sizes maximise cash flow, minimise risk, and recover outstanding debts efficiently.
We act as extension of your credit control team, using technology, knowledge, and an effective ethical approach to your debt recovery. Our bespoke processes ensure that collections are dealt with professionally and amicably, helping to protect your reputation and relationships while achieving results that improve your cash flow.
Our activities on individual cases and overall performance stats can be accessed 24/7 on our market-leading client reporting platform, Your Debts Online. At STA International, we don’t just recover debt; we support businesses to create healthy financial positions while fostering better long-term customer relationships.
- Email:
- [email protected]
- Phone:
- 01622 600 921
- Website:
- www.stainternational.com
- LinkedIn:
- https://linkedin.com/company/sta-international-uk/
TCN
TCN is an industry leader in call centre technology with offices around the world including, the United Kingdom, the United States, Romania, Canada, and Australia. TCN has met the global communication needs of its diverse customers. Utilising best-practice solutions and 24/7 technical support, TCN empowers clients to drive consumer interactions through omni-channel, inbound and outbound communications. TCN’s call centre platform is entirely web-based and available on-demand with unlimited capacity.
- Phone:
- +44 (0) 800-088-5089
- Website:
- www.tcn.com/
Top Service
Top Service Ltd The only credit information and debt recovery service provider specifically for the UK construction industry. Alongside our credit limits, scores and everything you would expect on a standard credit report, our community of over 3000 construction businesses share their payment experiences relating to whether they have been paid on time, late or not all. Our payment experiences are the most up to date credit information available and enable construction businesses to confidently assess credit risk & make the best, most informed credit decisions. Coupled with our range of effective debt recovery solutions, quite simply our members stay one step ahead & experience less debt & more cash.
- Email:
- [email protected]
- Phone:
- +44 (0) 1527 503990
- Website:
- www.top-service.co.uk
- LinkedIn:
- https://linkedin.com/company/top-service-ltd
