×
The deadline for exam and assessment entries is approaching on the 10th of June. Make sure you have made your entry before this date!

 

Interactive Template| How to Handle a Difficult Conversation with a Vulnerable Customer

Download this interactive template of a conversation between a collector and a customer suffering from poor mental health. Make the decisions that lead to the best outcome and test your ability to resolve the problem.

This guide is available to all until 1st of July, when it will become available to Members exclusively.

 

How to handle a difficult conversation with a customer

 

 

 

Enhance your Credit Management Career

Professional Man smiling with his arms crossed in front of red gradient shapes - CICM Training

Training

Essential Credit Management and Debt Collection training course sessions, delivered flexibly for your needs.

Professional Woman Smiling with Green Gradient Shapes - CICM Qualifications

Find out more about CICM Qualifications

CICM offer globally recognised Ofqual regulated Qualifications for Credit Management and Debt Collections Professionals.

Professional Woman Smiling with Gold Gradient Shapes - CICMQ Accreditation

CICMQ

Setting the standard for Best Practice in Credit Management and Collections

Explore our Resources

Credit and Collections Review 2023.png

Download the Credit Management and Collections Review 2023

FUTURE OF.png

The Future of Fraud: The latest on AI

Supporting Vulnerable Customers During Mental Health Awareness Week

See resources

 

Our Corporate Partners

We care about what we do.

If you've experienced our services, we want to hear from you. As the professional body for the Credit Management and Collections industry, we want to be serving our valued members in the best way possible. Tell us how we're doing!

Leave a review

 

×

Enrol in our next Virtual Classes

Bring the BEST to what you do.

CICM Virtual Classes are starting again in June.
 
 
Enrol today!
 
 

Enrol