We are the global professional body for credit management and debt collections. Swipe right and explore your career development opportunities.
Advance your Credit Management and Debt Collections Career with globally recognised CICM Qualifications
With gold-standard training aligned with best practices and the CICM Professional Standards, upskill yourself and your team with our CICM Training
Demonstrate your organisation’s commitment to quality, continuous improvement and best practice in all aspects of B2B and B2C credit management and debt collections.
For over 85 years, the Chartered Institute of Credit Management has been the home of development for the modern credit manager and debt collector.
Access a library of benefits and exclusive resources to advance your career with a CICM Membership.
With a variety of study methods, choose the professional body for Credit Management and Debt Collections and achieve a globally recognised and regulated CICM Qualification to enhance your career.
Upskill your team with gold-standard training across the order-to-cash lifecycle. Made by experts in their field, we're putting the "best" in best practice with CICM Training.
Display your organisation's dedication to best practices in the Credit Management and Debt Collections industry with a CICMQ Accreditation by the Chartered Institute of Credit Management.
Virtual classes have been really good, it is good that you do not need to travel to a physical lesson, and really helps having other people's perspective of other people on the course.
Credit Management Trade, Export and Consumer
Feedback given by Student on a Virtual Class
Being a CICM member is very important to me, it means I am part of a community of like minded individuals who can help and support each other, having the ability to access professional information any time and being recognised for your personal commitment.
Tom Ennis
Direct Collection Bailiffs Ltd
You are serious about your career in credit management. It is becoming more common as a mandatory requirement for many employers and something I would be looking for when recruiting.
David Robins
Roythornes Ltd
American Express® is a globally recognised provider of business payment solutions, providing flexible capabilities to help companies drive growth. These solutions support buyers and suppliers across the supply chain with working capital and cashflow, allowing organisations to:
By creating an additional lever to help support supplier/client relationships American Express is proud to be an innovator in the business payments space.
With over 45 years of experience in supporting organisations in the successful delivery of multi-channel communications, CFH are the innovative and trusted partner for driving engagement and achieving real communication results.
Whether you require to send communications offline, online or a mixture of the two we have a range of industry leading solutions that will make meaningful connections, and make a real difference to your communication processes.
From hybrid mail, managed service, e-delivery, document output management or a multichannel approach, we have industry leading solutions that can help you achieve your goals and objectives.
We believe we have the best solutions to get you where you need to be, make meaningful connections, and make a real difference to your communication processes.
If you would like some advice on how to maximise the outcomes of your communications or want to know more about Consumer Duty approved communications get in touch - we will be happy to help. Or if you are looking for a partner you can trust, our experts are on hand to discuss how we can support you.
Transform your Accounts Receivable with Corcentric’s Managed AR Solution. Our commitment? Dramatically reduce your Days Sales Outstanding (DSO) to just 15 days. By combining expert AR management with strategic funding solutions, we enhance cash flow and streamline operations, freeing up resources and reducing costs. Discover a new standard in AR efficiency—because better cash flow starts with smarter AR management.
High Court Enforcement that will Empower You!
We help law firms and in-house debt recovery and legal teams to enforce CCJs by transferring them up to the High Court. With our fast, fair and personable approach to service, we work harder to bring you the sector’s best results without risking client reputation.
FAST. FAIR. FOR YOU
Building on our mature and hugely successful product and world class support service, we are re-imagining our risk awareness module in 2019 to allow for hugely flexible automated worklists and advanced visibility of areas of risk. Alongside full integration with all Credit scoring agencies (e.g. Creditsafe), this makes Credica a single port-of-call for analysis and automation. Impressive results and ROI are inevitable for our customers, who also have an active input into our product development and evolution.
Esker’s Accounts Receivable (AR) solution removes the all-too-common obstacles preventing today’s businesses from collecting receivables in a timely manner. From invoice delivery to cash application, Esker automates each step. Esker’s automated AR system powered by TermSync helps companies modernise without replacing their core billing and collections processes. By simply automating what should be automated, customers get the post-sale experience they deserve and your team gets the tools they need.
Genius provides solutions designed to enhance your customer engagement with compliance in full focus; our team have decades of operational experience in the Debt & BPO space.
As a global outreach partner our technology drives compliance and operational efficiency to help your business thrive.
Established in 2009 by industry veterans, we bring extensive experience in overcoming the frustrations commonly associated with traditional software in the sector. Our solutions are built upon a foundation of partnership; we're committed to supporting our clients' growth and evolution.
With over a decade of innovation, we've helped businesses worldwide enhance efficiency, optimise workflows, and respond to the dynamic needs of a changing marketplace.
We believe in minimising complexities and eliminating unnecessary hurdles. We ensure a clear roadmap, providing our clients with all the necessary tools and continued support to ensure maximum productivity and success.
Hays Credit Management is a national specialist division dedicated exclusively to the recruitment of credit management and receivables professionals, at all levels, in the public and private sectors. As the CICM’s only premium corporate partner, we are best placed to help all clients and candidates recruitment needs as well providing guidance on CV writing, career advice, salary bench-marking, marketing of vacancies, advertising and campaign led recruitment, competency based interviewing, career and recruitment trends.
Invevo is a cloud-based platform specialising in credit management and accounts receivable process automation. It streamlines operational tasks, offers in-depth analytics via dashboards, and allows quick workflow adjustments at zero cost. Integrated with existing systems like ERP and CRM, Invevo serves as a single source for key insights, helping you make data-driven decisions to improve cash and operational performance.
Credit Management’s Corporate partnership scheme. The CICM is a recognised and trusted professional entity within credit management and a perfect partner for Key IVR. We are delighted to be providing our services to the CICM to assist with their membership collection activities.
Key IVR provides a suite of products to assist companies across the globe with credit management. Our service is based around giving the end-user the means to make a payment when and how they choose. Using automated collection methods, such as a secure telephone payment line (IVR), web and SMS allows companies to free up valuable staff time away from typical debt collection.
As well as inbound payment services, Key IVR provides a state-of-the-art outbound platform delivering automated messages by voice and SMS. In a credit management environment, these services are used to cost-effectively contact debtors and connect them back into a contact centre or automated payment line.
Operating across seven UK offices, Menzies LLP is an accountancy firm delivering traditional services combined with strategic commercial thinking. Our services include: advisory, audit, corporate and personal tax, corporate finance, forensic accounting, outsourcing, wealth management and business recovery – the latter of which includes our specialist offering developed specifically for creditors. For more information on this, or to see how the Menzies Creditor Services team can assist you.
My DSO Manager is an intelligent SaaS AR and credit management solution for SMEs to international enterprises, helping AR analysts manage risk, maximize cash collection and streamline the credit-to-cash cycle, by a real-time insight to KPIs.
Due to its inventive in-house IT teams and their tight collaboration with support staff, many of whom were credit managers at large firms, it can quickly integrate any ERP data and customize as needed.
RedFlag Alert works towards growing and protecting businesses by using advanced machine learning and AI technology data to provide businesses with information so they can
deliver best in class sales, credit risk management and compliance.
Red Flag uses real time data to help Sales and marketing teams match their ideal customer profile with our detailed company search, providing businesses with accurate information needed to make key business decisions and grow.
Shakespeare Martineau offers expert debt and asset recovery services, helping businesses navigate complex financial challenges across various sectors, including energy, manufacturing, breweries, government, vehicle leasing and finance. Our highly experienced team provides comprehensive support for both regulated and unregulated debt, acting as an extension of internal collections processes when needed. Our primary aim is to keep client costs low while considering the emotional impact on debtors, engaging empathetically to reach solutions.
We offer a cradle-to-grave service for both B2B and B2C collections, including domestic and international pre-legal collections. Our team of more than 70 experts delivers transparent fee plans, bespoke service and flexible case management. Additional support includes training, advice and sector resources, along with litigation and mediation services. Our approach ensures clients can focus on core business activities while we manage debt recovery efficiently and empathetically.
TCN is an industry leader in call centre technology with offices around the world including, the United Kingdom, the United States, Romania, Canada, and Australia. TCN has met the global communication needs of its diverse customers. Utilising best-practice solutions and 24/7 technical support, TCN empowers clients to drive consumer interactions through omni-channel, inbound and outbound communications. TCN’s call centre platform is entirely web-based and available on-demand with unlimited capacity.
Top Service Ltd The only credit information and debt recovery service provider specifically for the UK construction industry. Alongside our credit limits, scores and everything you would expect on a standard credit report, our community of over 3000 construction businesses share their payment experiences relating to whether they have been paid on time, late or not all. Our payment experiences are the most up to date credit information available and enable construction businesses to confidently assess credit risk & make the best, most informed credit decisions. Coupled with our range of effective debt recovery solutions, quite simply our members stay one step ahead & experience less debt & more cash.